Sharde Benton
Snellville,GA
Summary
Proven leader in healthcare operations, adept at conflict resolution and team leadership, significantly improved communication and compliance at BroadPath Healthcare. Expertise in regulatory compliance and quality assurance, with a track record of enhancing company culture and fostering strong vendor relationships. Achieved notable success in training development and sales, driving performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
BroadPath Healthcare
11.2023 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Trainer/Trainer Coordinator
BroadPath Healthcare
05.2020 - Current
- Tracked progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Oversaw curriculum development and implementation in alignment with best practices.
- Improved student performance by defining clear goals and communicating performance metrics to ensure agents handled consumers according to CMS guideline.
- Documented records for Trainers and Agents
Telesales Insurance Agent
BroadPath Healthcare
08.2019 - 05.2020
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold ACA/Medicare insurance products to individuals using consultative selling techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Educated customers on product and service benefits, explaining features and answering questions.
Education
Bachelor of Science -
Georgia Southen University
Statesboro, GA05.
Skills
- Conflict resolution
- Team leadership
- Team development
- Safety procedures
- Quality assurance
- Regulatory compliance
- Verbal and written communication
Timeline
Supervisor of Operations
BroadPath Healthcare
11.2023 - Current
Trainer/Trainer Coordinator
BroadPath Healthcare
05.2020 - Current
Telesales Insurance Agent
BroadPath Healthcare
08.2019 - 05.2020
Bachelor of Science -
Georgia Southen University
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