Sharde’ Cobb
Memphis ,TN
Summary
Professional with robust experience and readiness for workforce management roles. Expertise in workforce planning, scheduling, and analytics, ensuring optimal operational efficiency. Strong focus on team collaboration and achieving results, adaptable to evolving business needs. Reliable in executing strategies, skilled in problem-solving, and adept at using workforce management software.
Overview
2027
2027
years of professional experience
Work History
Cashier -Seasonal
Nike Factory Outlet
Memphis, TN
06.2016 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring reconciliation at shift end.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Developed strategies to enhance checkout efficiency during peak hours, improving customer flow.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Substitute Teacher, K-12
Kelly Educational Staffing
Southaven, MS
2024 - 2026
- Adapted lesson plans to meet diverse student needs and learning styles.
- Provided classroom management to foster a positive learning environment.
- Assisted teachers in delivering curriculum and instructional materials effectively.
- Engaged students through interactive activities to enhance participation and understanding.
- Implemented behavioral strategies to support student engagement and discipline.
- Collaborated with staff to maintain educational standards and classroom procedures.
- Developed relationships with students, promoting trust and open communication for better learning outcomes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
Tax Processing Specialist
Internal Revenue Service, IRS
Memphis, TN
06.2020 - 2025
- Processed tax returns with accuracy, ensuring compliance with federal regulations.
- Reviewed documentation for completeness, minimizing errors in tax submissions.
- Collaborated with team members to streamline tax processing workflows and enhance efficiency.
- Mentored new staff on tax processing systems and procedures, fostering a supportive learning environment.
- Conducted audits of processed returns, identifying discrepancies and implementing corrective actions.
- Established strong professional relationships with clients, fostering trust and loyalty through attentiveness to their needs and proactive problem-solving approaches.
- Provided outstanding customer service by promptly addressing client inquiries and resolving issues related to their tax filings.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Calculated estimated tax payments for clients.
- Identified potential audit red flags to minimize risk of IRS audits.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
- Met customer call guidelines for service levels, handle time and productivity.
Shipping and Receiving Clerk
FedEx Supply Chain
Memphis
09.2019 - 08.2024
- Inspected incoming shipments for accuracy and quality, documenting discrepancies
- Maintained inventory records using warehouse management systems for accurate stock tracking
- Collaborated with team members to streamline shipping processes and reduce delays
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Updated inventory management software, enabling more accurate tracking of stock levels and movements.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Partnered with representatives from different carriers to arrange materials shipments.
Education
Business Administration And Management
Tennessee State University
Nashville, TNHigh School Diploma -
Kirby High School
Memphis, TN05.2010
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Customer service excellence
Reliability and punctuality
Customer relations
Written and verbal communication
Professionalism and courtesy
Timeline
Tax Processing Specialist
Internal Revenue Service, IRS
06.2020 - 2025
Shipping and Receiving Clerk
FedEx Supply Chain
09.2019 - 08.2024
Cashier -Seasonal
Nike Factory Outlet
06.2016 - 03.2026
Substitute Teacher, K-12
Kelly Educational Staffing
2024 - 2026
Business Administration And Management
Tennessee State University
High School Diploma -
Kirby High School