Alexia El-amin
Villa Rica,GA
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Truist Bank
Fairburn Road, GA
08.2021 - Current
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
General Manager
Sonic Drive In
Villa Rica, GA
05.2013 - 08.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
BBA - Business Management
University of West Georgia
Carrollton, GA12.2020
High School Diploma -
Villa Rica High School
Villa Rica, GA05.2015
Skills
- Financial Advising
- Relationship building and management
- Policy development and implementation
- Loans
- Administrative Management
- Assignment Delegation
- Verbal and Written Communication
- Focus and Follow-Through
- Budget Control
- Team Leadership
- Customer Service Management
Timeline
Relationship Banker
Truist Bank
08.2021 - Current
General Manager
Sonic Drive In
05.2013 - 08.2021
BBA - Business Management
University of West Georgia
High School Diploma -
Villa Rica High School