Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharde Rosales

Peoria,AZ

Summary

Seasoned Job Title experienced in working on buses to maintain safety and cleanliness. Good inspection and observational skills combined with a personable nature and attention to detail. Certified in Area of certification.

Skilled Job Title equipped with safety training, focus on prevention and experience in individual swimmer support. Well-versed in different swimming techniques and certified in multiple life-saving rescue techniques. Brings excellent observational and decision-making skills.

Observant Job Title with demonstrated success in monitoring recreational safety and providing skilled emergency support. Agile and responsive with good physical stamina and reflexes. Trained in Area of certification.

Caring and diligent transportation worker adept at keeping passengers safe and secure. Knowledgeable about regulatory requirements, emergency response and behavior management strategies. Bringing Number years of related experience and the desire to make a positive impact on students.

Effective at aiding injured, ill and disabled passengers. Strong documentation and reporting skills. Certified in First Aid and CPR.

Energetic Passenger Attendant ready for continuous work assisting with mobility, boarding and routing needs. Well-versed in transit operations and safety requirements. Great at managing time and multitasking to handle simultaneous tasks.

Dependable Job Title dedicated to supporting passengers and giving every rider safe and enjoyable trips. Proficient in safety and compliance requirements. Bringing Number years� experience to new permanent role.

Motivated Job Title skilled in anticipating and handling passengers' problems. Helps travelers have enjoyable, safe and on-schedule trips with timely assistance. Always ready for any need.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

19
19
years of professional experience

Work History

Bus Monitor

Glendale Elementary School District
Glendale, AZ
09.2022 - Current
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Kept student personal and medical information in strictest confidence.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Secured special seats and restraint devices used by students.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Assisted students with safe and orderly boarding and exiting of vehicle.
  • Filled out daily record sheets for every student and submitted to Type records office.

Cook

Peoria Unified School District
Peoria, AZ
08.2018 - 08.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Transitioned between breakfast and lunch service.
  • Ordered and received products and supplies to stock kitchen areas.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Maintained central standardized recipe and ingredient repository with nutritional guidelines.

Customer service

R L Carriers Phoenix AZ
12.2016 - 07.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Resolved Type issues over phone with Number customers daily.
  • Entered orders into Type computer database system.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Provided ongoing guest service.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.

Care Giver

Shea Rehab TempeAZ
01.2012 - 06.2015
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.

Front receptionist and back office

Bergman Medical Whittier CA
01.2012 - 01.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored office supplies by checking inventory and placing orders.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Childcare Provider

Options
, CA
01.2003 - 09.2010


  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Cared for children ages Age to Age in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

Education

C.N.A. License - Nursing

Tri-City ROP
Whittier, CA
01.2011

High School Diploma -

Sierra Vista Adult School
Whittier, CA
07.2005

Skills

  • Teacher Support
  • Positive Reinforcement Methods
  • Fine Motor Skills
  • Safety Violations
  • Passenger Support
  • Restraint Procedures
  • Securing Wheelchairs
  • Passenger Safety
  • Active Learning
  • Reading Comprehension
  • Positive Learning Environment
  • Scheduling Medical Appointments
  • Passenger Monitoring
  • Clerical Support
  • Microsoft PowerPoint
  • Passenger Interaction

Timeline

Bus Monitor

Glendale Elementary School District
09.2022 - Current

Cook

Peoria Unified School District
08.2018 - 08.2022

Customer service

R L Carriers Phoenix AZ
12.2016 - 07.2018

Care Giver

Shea Rehab TempeAZ
01.2012 - 06.2015

Front receptionist and back office

Bergman Medical Whittier CA
01.2012 - 01.2014

Childcare Provider

Options
01.2003 - 09.2010

C.N.A. License - Nursing

Tri-City ROP

High School Diploma -

Sierra Vista Adult School
Sharde Rosales