Sharde Scott
University Hospital & Clinic
Cleveland,OH
8
years of professional experience
Dedicated radiology assistant with expertise in patient care and effective communication. Proven ability to enhance operational efficiency and support healthcare teams in delivering exceptional patient experiences.
Work History
Radiology Assistant
1 Month- Assisted radiologists in preparing patients for imaging procedures.
- Ensured accurate patient data entry into electronic health records systems.
- Maintained cleanliness and organization of imaging equipment and workspaces.
- Supported scheduling of patient appointments for radiology services.
- Provided basic patient care, including monitoring vital signs during procedures.
- Collaborated with healthcare team to improve patient flow in radiology department.
- Learned safety protocols and operational procedures for imaging modalities.
- Adapted quickly to new technologies and software used in radiology operations.
- Maintained a safe work environment by strictly adhering to radiation safety protocols and guidelines.
- Promoted a culture of patient safety by participating in departmental safety audits and proactively addressing identified areas for improvement.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Continuously improved professional expertise through ongoing education in radiology best practices, technologies, and advancements in the field.
- Contributed to overall department success with detailed knowledge of various imaging modalities such as X-ray, MRI, CT scans, and ultrasound examinations.
- Assisted radiologists with complex interventional procedures to ensure successful treatment outcomes for patients requiring specialized care.
- Prepared and positioned patients for imaging procedures.
Lab Courier /Patient Care Technician, Emergency Department
1 Year- Transported specimens and materials between departments, ensuring timely delivery and adherence to protocols.
- Maintained accurate documentation for all deliveries, enhancing traceability of laboratory samples.
- Adhered to safety regulations and best practices while handling biological materials during transport.
- Collaborated with laboratory staff to coordinate schedules and optimize delivery routes for efficiency.
- Assisted in training new couriers on operational procedures and safety compliance requirements.
- Ensured timely delivery of critical specimens by consistently adhering to deadlines and schedules.
- Minimized errors in specimen tracking by accurately labeling samples according to laboratory guidelines.
- Continually improved knowledge and skills through participation in ongoing training sessions related to laboratory operations and courier responsibilities.
- Streamlined the courier process with effective communication between laboratory staff, clients, and healthcare providers.
- Properly documented all specimens received using [Software].
- Assisted nursing staff with daily patient care activities, enhancing overall patient experience.
- Reduced stress for patients and families through effective communication and empathetic support.
Financial Representative
4 Years 9 Months- Analyzed customer financial needs to recommend suitable banking products and services.
- Educated clients on bank policies, procedures, and digital banking tools for improved user experience.
- Facilitated client onboarding by coordinating documentation and account setup processes.
- Collaborated with team members to refine service delivery processes, enhancing overall customer satisfaction.
- Developed training materials for new hires to ensure consistent knowledge of banking products and regulations.
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
- Monitored customer feedback and identified areas of improvement.
- Evaluated competitors' products and services to gain competitive advantage.
Key Holder / Sales Lead
2 Years 3 Months- Managed daily store operations, ensuring optimal product availability and customer service standards.
- Oversaw cash handling processes, maintaining accuracy in transactions and financial reporting.
- Implemented inventory management strategies to reduce waste and improve stock levels.
- Trained and mentored new team members on operational procedures and company policies.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma
Skills
Customer service
Relationship building
Patient care techniques
Appointment scheduling
Patient data management
Clinical support
Financial planning
Problem-solving
Attention to detail
Analytical skills
Multitasking
Sales quotations
Healthcare communication
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Team leadership
Customer follow-up
Decision-making
Verbal and written communication
Timeline
Radiology Assistant
University Hospital & Clinic
07.2026 - CurrentRead More
Lab Courier /Patient Care Technician, Emergency Department
University Hospital & Clinic
08.2025 - CurrentRead More
Financial Representative
Ohio Savings Bank
11.2020 - 08.2025Read More
Key Holder / Sales Lead
Aldi
07.2018 - 10.2020Read More
Lutheran East Highschool
High School Diploma
Read More