Shardha Baboolal
Ocoee,FL
Summary
Proven Pharmacy Technician at CVS Pharmacy Health, excelling in workflow optimization and team collaboration. Enhanced pharmacy productivity and patient satisfaction through efficient medication dispensing and meticulous inventory management. Skilled in confidentiality adherence and insurance billing, consistently delivering high-quality service and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician / Inventory Specialist
CVS Pharmacy Health
02.2007 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma -
ELDORADO HIGH SCHOOL
TRINIDAD WEST INDIES 06.2001
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Prescription Filling
Certification
Registered Pharmacy Technician license
Registered Immunizer
Timeline
Pharmacy Technician / Inventory Specialist
CVS Pharmacy Health
02.2007 - Current
High School Diploma -
ELDORADO HIGH SCHOOL