Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shardonae Douglas

Chicago,IL

Summary

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CNA

Generations At Regency
05.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Patient Care Technician

Physicians Immediate Care
08.2023 - 05.2024
  • Administered vaccines intramuscular injections and monitored responses.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Drug screenings and assistance with DOT physicals.


Front Office Coordinator

Athletico
02.2023 - 08.2023
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Verified insurance and communicated coverage to staff and patients.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.

Covid-19 Swabber

Life Scan Laboratory
05.2022 - 07.2022
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Travel to different facilities to test both staff and residents.
  • Performed nasal swab and rapid antibody testing via blood droplet collection

Education

High School Diploma -

Evanston Township High School
Evanston, IL
06.2019

Skills

  • Phlebotomy
  • Patient-focused care
  • Vital Signs Collection
  • CPR and first aid certification
  • Laboratory specimen collection and preparation
  • Physician assistance in examinations and treatments
  • Medical documentation and charting
  • Opening and Closing Offices
  • EMR Systems
  • Schedule Coordination
  • Customer Service
  • HIPAA Compliance

Certification

  • PT - Phlebotomy Technician
  • First Aid/CPR Certified
  • CNA - Certified Nurse Assistant

Timeline

CNA

Generations At Regency
05.2024 - Current

Patient Care Technician

Physicians Immediate Care
08.2023 - 05.2024

Front Office Coordinator

Athletico
02.2023 - 08.2023

Covid-19 Swabber

Life Scan Laboratory
05.2022 - 07.2022

High School Diploma -

Evanston Township High School

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Shardonae Douglas