Shardonae Douglas
Chicago,IL
Summary
Certified Nursing Assistant and Patient Care Technician with over 2 years of healthcare experience in long-term care, urgent care, home health, and testing settings. Skilled in direct patient care, vital signs, specimen collection, EKGs, EMR documentation, infection control, scheduling, insurance verification, and patient communication. BLS/CPR certified, organized, compassionate, and ready to bring strong patient care and unit support skills to a hospital setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Generations At Regency
Niles, IL
05.2024 - 12.2025
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Provide direct patient care by assisting with activities of daily living, hygiene, mobility, repositioning, and comfort needs
- Respond promptly to call lights and communicate patient needs to nursing staff
- Support patient safety through fall-prevention measures and maintaining organized, clutter-free patient areas
- Assist with transfers using proper body mechanics and assistive devices
- Promote dignity, comfort, and compassionate care in all patient interactions
Patient Care Technician
Physicians Immediate Care
Chicago, IL
08.2023 - 05.2024
- Collected and documented vital signs, medical histories, symptoms, medications, and allergies.
- Performed EKGs, specimen collection, drug screenings, and other clinical support duties.
- Assisted providers with patient flow, exams, and treatments in a fast-paced clinical setting.
- Administered vaccines and monitored patients for reactions.
- Maintained accurate EMR documentation and prepared exam rooms and equipment for patient care.
Front Office Coordinator
Athletico
Park Ridge, IL
02.2023 - 08.2023
- Answered multi-line phones and directed calls to the appropriate staff and departments.
- Verified insurance eligibility, benefits, coverage, and copay amounts for scheduled patients.
- Communicated insurance information clearly to patients and staff to support smooth check-in and billing processes.
- Registered patients, updated demographic and insurance information, and maintained HIPAA compliance.
- Scheduled patients for routine and complex appointments in a fast-paced healthcare setting.
- Handled payments and financial transactions accurately and professionally.
- Assisted with patient questions and concerns using strong customer service and communication skills.
Covid-19 Specimen Collector
Life Scan Laboratory
Skokie, IL
05.2022 - 07.2022
- Collected COVID-19 specimens while following infection control, safety, and aseptic protocols.
- Performed nasal swab testing and rapid antibody testing through blood sample collection.
- Maintained sterile equipment and safe testing procedures to reduce infection risk
- Traveled to multiple facilities to test staff and residents efficiently and professionally
- Followed laboratory guidelines, policies, and regulatory standards in all testing procedures.
Education
High School Diploma -
Evanston Township High School
Evanston, IL06.2019
Skills
- Direct Patient Care
- Activities of Daily Living (ADLs)
- Fall Prevention
- Patient Mobility and Transfers
- Patient Observation and Reporting
- Vital Signs
- Specimen Collection
- Phlebotomy
- EKG
- Infection Control
- EMR Documentation
- Medical Charting
- BLS/CPR
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Copay Collection
- Customer Service
- Patient care
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS), American Heart Association
- Phlebotomy Technician (PT)
Timeline
Certified Nursing Assistant
Generations At Regency
05.2024 - 12.2025
Patient Care Technician
Physicians Immediate Care
08.2023 - 05.2024
Front Office Coordinator
Athletico
02.2023 - 08.2023
Covid-19 Specimen Collector
Life Scan Laboratory
05.2022 - 07.2022
High School Diploma -
Evanston Township High School