Sharedan Ali
Banking
New York,NY
Summary
Dynamic Relationship Manager with a proven track record at Citibank, excelling in customer service and relationship building. Achieved significant improvements in client satisfaction and sales performance through expert guidance and innovative strategies. Skilled in fostering trust and delivering tailored banking solutions, ensuring optimal client experiences and business growth.
Overview
34
34
years of professional experience
Work History
Relationship Manager
Citibank
New York, NY
05.2003 - 03.2026
- Resolved complaints effectively to foster customer trust and boost satisfaction.
- Cultivated and sustained connections with both new and established clients, delivering expert guidance.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Branch Manager
Fleet Bank
New York, NY
07.1997 - 05.2003
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Business Banker
Fleet Bank
New York, NY
01.1992 - 07.1997
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Maintained up-to-date knowledge of competitors' products.
- Facilitated communication between clients and bank personnel, resolving issues quickly while maintaining client trust.
- Streamlined internal processes to improve efficiency, allowing more time for client interactions and relationship building.
- Implemented innovative sales techniques that resulted in an increase in new business acquisition rates.
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Proactively identified potential risks within client portfolios, implementing strategic measures to minimize losses.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
Education
Banking And Finance
American Institute of Banking
12 1991
English Language
Arima Comprehensive
6 1977
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Personal Information
Timeline
Relationship Manager
Citibank
05.2003 - 03.2026
Branch Manager
Fleet Bank
07.1997 - 05.2003
Business Banker
Fleet Bank
01.1992 - 07.1997
Banking And Finance
American Institute of Banking
English Language
Arima Comprehensive