Sharee Herrod

• Assisted customers via live chat, email, and messaging platforms, achieving service-level expectations

• Resolved customer concerns, account issues, product questions, and service inquiries, enhancing overall customer satisfaction

• Supported customer retention through exceptional service, managing 80 inquiries daily and achieving 97% retention rate

• Collaborated with internal teams to resolve escalated customer concerns

• Maintained accurate customer records and interaction documentation within CRM systems

• Developed quality assurance protocols to enhance product consistency and compliance.
• Coordinated quality audits and inspections to verify adherence to established standards and identify areas for enhancement.
• Monitored and evaluated team performance through regular assessments, including phone calls, emails, chats, and messaging tickets to ensure compliance with quality standards.
• Trained staff on quality control procedures and best practices for operations.
• Implementing quality assurance policies and procedures
• Creating and maintaining training materials and scripts
• Participated in department meetings to provide project updates and address challenges, offering constructive feedback for continuous improvement.

Provided exceptional support to customers through phone and email communications.

Assisted customers via chat, email, and online channels to resolve inquiries and ensure satisfaction

• Resolved account, billing, technical, and service-related inquiries

• Maintained detailed customer records and support documentation

• • Supported operational goals while maintaining customer satisfaction standards
• Collaborated with internal teams to enhance service efficiency. to improve service delivery and elevate customer satisfaction
• Developed and updated support documentation to streamline team reference and training