CHEYENNE SMITH
Amite,LA
Summary
Customer-focused professional with 5+ years of experience in remote chat and healthcare support environments. Proven ability to manage high-volume inquiries, resolve customer issues efficiently, and maintain accuracy in data entry and account management. Skilled in communication, problem-solving, and delivering high-quality service in fast-paced remote settings.
Overview
11
11
years of professional experience
Work History
Chat Support Specialist
CVS HEALTH CORPORATION
REMOTE
09.2025 - Current
- Collaborated with team members to share insights and improve response times for customer queries.
- Assisted customers in navigating CVS Health's services, ensuring clarity and support throughout interactions.
- Provided timely responses to customer inquiries via chat platform, enhancing user experience and satisfaction.
- Resolved product and service issues through effective communication, resulting in increased customer retention.
- Conducted follow-up communications with customers to ensure issue resolution and reinforce brand loyalty.
- Adapted quickly to new systems and procedures, maintaining high levels of performance during training phases.
- Utilized CRM software to document interactions and track service requests for quality assurance purposes.
- Collaborated with team members to streamline response processes, improving overall efficiency in chat support operations.
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Participated in team meetings to contribute insights for process improvements and enhanced customer service strategies.
Chat Support Representative
Everise
REMOTE
11.2020 - 08.2025
- Provided real-time chat support assisting customers with account issues and troubleshooting.
- Guided users through website navigation, improving overall customer experience.
- Reported system issues and contributed to continuous improvement efforts.
- Remote
- Contract Role
- Adapted quickly to new processes and tools, enhancing support efficiency.
- Collaborated with team members to streamline communication and resolve issues promptly.
Healthcare Customer Service Representative
Teleperformance
06.2015 - 10.2020
- Responded to customer inquiries via phone, email, and chat in a timely and professional manner.
- Scheduled patient appointments and verified confidential information accurately.
- Collaborated with internal departments to resolve billing and service issues.
- Maintained compliance with healthcare privacy and confidentiality standards.
- Remote
- Assisted patients with insurance verification and benefit inquiries, enhancing understanding of coverage options.
- Utilized healthcare software to document interactions and maintain accurate patient records.
Chat Support Representative
Humana
11.2020 - 10.2024
- Handled high-volume customer inquiries via chat and email while maintaining professionalism and quick response times.
- Resolved customer issues efficiently by following company policies and escalation procedures.
- Evaluated customer feedback to identify service improvements.
- Performed quality assurance checks to ensure accuracy of information provided.
- Remote
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Provided feedback on common user issues, collaborating with cross-functional teams on potential improvements for future releases or updates.
Education
High School Diploma -
Loranger High School
Loranger, LA05-2015
Skills
- Customer Service & Support
- CRM Systems
- Data Entry & Accuracy
- Conflict Resolution
- Call & Chat Support
- Time Management
- Multitasking
- Microsoft Office (Word, Excel)
- Scheduling & Coordination
Timeline
Chat Support Specialist
CVS HEALTH CORPORATION
09.2025 - Current
Chat Support Representative
Everise
11.2020 - 08.2025
Chat Support Representative
Humana
11.2020 - 10.2024
Healthcare Customer Service Representative
Teleperformance
06.2015 - 10.2020
High School Diploma -
Loranger High School