Shareef J. Taylor
Customer Service/Outreach Manager
Chicago,IL
Summary
Driven administrative manager recognized for high productivity and effective task execution, with a proven track record in workflow coordination and staff supervision. Expertise in process improvement enhances team performance, while strong communication and leadership skills contribute to achieving organizational objectives.
Overview
28
28
years of professional experience
2
2
Certification
Work History
Energy Intake Supervisor
Community Economic Development Association (CEDA)
Chicago, IL
01.2024 - Current
- Supervise and train a customer service team to ensure high client satisfaction
- Investigate customer complaints, resolve escalations, and improve service protocols
- Implement process improvements to enhance efficiency and client experience
- Maintain accurate records and ensure seamless communication with stakeholders
Community Engagement Liaison/Manager
Illinois Criminal Justice Authority
Chicago, IL
01.2021 - 12.2023
- Managed community outreach programs, enhancing public trust and engagement
- Resolved client issues and streamlined communication between agencies and grantees
- Developed educational materials to improve customer understanding of services
Outreach & Customer Service Manager, HCVP
Chicago Housing Authority
Chicago, IL
01.2019 - 12.2020
- Led a team of 30 customer service representatives to optimize client interactions
- Addressed complaints, conducted follow-ups, and improved customer engagement strategies
- Enhanced service efficiency through process improvements and staff training
Outreach Coordinator, HCVP
Chicago Housing Authority
Chicago, IL
01.2017 - 12.2019
- Conducted customer service workshops to educate clients on available resources
- Handled escalations, ensuring timely resolution of customer concerns
Program Integrity Manager
CVR Associates, HCVP
Chicago, IL
01.2010 - 12.2017
- Investigated customer complaints and implemented corrective action plans
- Mediated disputes, ensuring customer satisfaction and policy adherence
Facility Operations Assistant Department Head
Life Time Fitness
Chicago, IL
01.2009 - 12.2010
- Managed customer service operations, ensuring high satisfaction levels
- Trained and supervised staff in customer engagement best practices
Manager
Rent A Center
Chicago, IL
01.2008 - 12.2010
- Increased customer satisfaction by 85% through enhanced service training
- Developed and executed strategies that boosted store revenues by 40%
- Implemented service quality improvements to optimize the customer experience
Executive Assistant
Jones Lang LaSalle
Chicago, IL
01.2004 - 12.2008
- Provided exceptional service to senior executives and clients
- Coordinated high-level meetings, ensuring seamless client interactions
Sr. Customer Service Representative
UIC Medical Center
Chicago, IL
01.1997 - 12.2004
- Managed patient records and ensured compliance with customer service standards
- Scheduled appointments, educated patients on procedures, and resolved inquiries
Education
Bachelor’s Degree - Business Administration
Benedictine University
Lisle, IL09-2025
Skills
- Client Relationship Management
- Effective Conflict Resolution
- Effective Team Leadership
- Customer Retention
- Quality Enhancement Initiatives
- Staff training and development
- Policy Implementation
- Integrity in Professional Conduct
Certification
- Mental Health First Aider
- Customer Service Excellence Certification
- Conflict Resolution & Mediation Training
- Leadership & Team Management
Timeline
Energy Intake Supervisor
Community Economic Development Association (CEDA)
01.2024 - Current
Community Engagement Liaison/Manager
Illinois Criminal Justice Authority
01.2021 - 12.2023
Outreach & Customer Service Manager, HCVP
Chicago Housing Authority
01.2019 - 12.2020
Outreach Coordinator, HCVP
Chicago Housing Authority
01.2017 - 12.2019
Program Integrity Manager
CVR Associates, HCVP
01.2010 - 12.2017
Facility Operations Assistant Department Head
Life Time Fitness
01.2009 - 12.2010
Manager
Rent A Center
01.2008 - 12.2010
Executive Assistant
Jones Lang LaSalle
01.2004 - 12.2008
Sr. Customer Service Representative
UIC Medical Center
01.1997 - 12.2004
Bachelor’s Degree - Business Administration
Benedictine University
Affiliations
- Toastmasters
- Prince Hall Mason
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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