Monica Sorimon
Corpus Christi,Texas
Summary
Results-driven Intake Eligibility Supervisor with proven skills in eligibility determination and compliance auditing. Known for effective communication and problem-solving abilities, fostering collaboration to enhance operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intake Eligibility Supervisor
Baker Ripley Inc.
Corpus Christi , Tx
11.2021 - 01.2026
- Supervised eligibility determination processes for various community programs.
- Identified and addressed job performance issues with employees, facilitating solutions to enhance team effectiveness.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Evaluated employee work for adherence to quality standards and procedures, ensuring compliance and operational integrity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided technical support to staff members responsible for determining eligibility.
- Collaborated with internal departments such as finance, IT, and legal to address project needs.
- Responded promptly to inquiries from clients regarding their eligibility status.
- Prepared written responses addressing questions raised by external auditors concerning eligibility determination processes.
- Resolved complex cases requiring special attention due to conflicting information or unusual circumstances.
- Monitored case status updates from local and state offices regarding application approval and denial decisions.
- Trained new team members on office procedures and daily duties.
- Documented activities related to processing applications accurately according to established guidelines.
- Participated in meetings with stakeholders regarding changes in eligibility criteria or application processes.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Ensured compliance with all applicable laws, rules, regulations, and standards pertaining to public assistance programs.
- Coordinated audits and quality assurance processes for eligibility assessments, ensuring accuracy and reliability in determinations.
- Facilitated communication between departments to streamline operations.
- Coordinated with other departments to promote prompt processing of client applications.
- Participated in new hire training and development tasks.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Quality Improvement Coordinator
Baker Ripley Inc.
Corpus Christi , Tx
09.2018 - 11.2021
- Coordinated quality improvement initiatives that increased service delivery effectiveness and client satisfaction.
- Developed training materials for staff on quality standards and procedures, improving adherence to quality protocols.
- Conducted regular audits to ensure compliance with organizational policies and regulations.
- Collaborated with teams to identify areas for process improvement and efficiency gains.
- Facilitated workshops to educate staff on best practices in quality management.
- Evaluated current processes, procedures, and systems to identify opportunities for improvement.
- Developed and implemented strategies to improve customer service and operational efficiency.
- Created procedures and operating standards to implement quality improvement plans, ensuring consistent application across teams.
Intake Eligibility Specialist
Baker Ripley Inc.
Corpus Christi , Tx
04.2011 - 09.2018
- Evaluated client eligibility for various assistance programs.
- Processed applications and maintained accurate client records.
- Provided detailed information on program requirements to clients.
- Assisted clients in completing necessary documentation for services.
- Conducted outreach efforts, increasing public awareness of available resources.
- Ensured compliance with federal and state regulations in program administration.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Explained reasons behind application denials and recommended further action.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Developed strategies that streamlined application processing and enhanced customer service delivery.
- Managed intake of new claims and performed routine follow-ups.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Determined eligibility for assistance by reviewing client information and documentation.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX06-1990
Skills
- Eligibility determination
- Compliance auditing
- Resource allocation
- Application processing
- Staff training
- Client relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Policy interpretation
Certification
Master Certificate High Performance Leadership - Professional Developement Academy
Accomplishments
Baker Ripley 2021 Heroic Award for Reliability and Strengths Based
Timeline
Intake Eligibility Supervisor
Baker Ripley Inc.
11.2021 - 01.2026
Quality Improvement Coordinator
Baker Ripley Inc.
09.2018 - 11.2021
Intake Eligibility Specialist
Baker Ripley Inc.
04.2011 - 09.2018
High School Diploma -
Mary Carroll High School