LaToya Bowie
Tyler,TX
Summary
Efficient professional in program administration, known for high productivity and ability to complete tasks swiftly. Specialize in eligibility determination, case management, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.
Overview
26
26
years of professional experience
Work History
Intake Eligibility Specialist
BakerRipley
Tyler, TX
03.2024 - Current
- Provide detailed information outlining the reasons why an individual was denied services.
- Attend regular training sessions to stay up-to-date on new rules and regulations.
- Verify applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Respond to client inquiries and concerns and escalate complex problems to department supervisors.
- Inform applicants of other agencies providing useful or related assistance.
- Gather financial information from clients regarding income.
- Review applications for eligibility and determine whether applicants meet the criteria to receive benefits.
- Grant, modify, deny, or terminate assistance based on key information and eligibility determination.
- Explain reasons behind application denials and recommend further action.
- Contact client references and employers to determine legitimacy of applicant information.
- Maintaine positive working relationships with fellow staff and management.
- Converse with people from different cultures daily, providing high level of respect and patience with each interaction.
- Assist clients with completing forms required for processing applications.
- Utilize various software and tools to streamline processes and optimize performance.
- Prioritize and organized tasks to efficiently accomplish service goals.
Contact Specialist Scheduling Remote
Conduit Health
Bondsville, Massachusetts
09.2023 - Current
- Engage in conversation with customers to understand needs, resolve issues and answer questions.
- Performed follow-up calls and emails to ensure satisfaction with services provided.
- Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
- Escalate complex customer issues to the appropriate department for resolution.
- Ensured compliance with applicable laws, regulations and corporate policies while handling inquiries from customers.
Pharmacy Service Representative
CVS Specialty
Remote
10.2022 - 10.2023
- Update systems with order specifics and customer details, preferences, and billing information.
- Processed incoming and outgoing calls regarding prescription refills, adverse reactions to medications, or medical problems related to drugs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Communicated with policyholders to explain claim decisions and answer inquiries.
Patient Access Representative
Christus Health
Tyler, USA
07.2022 - 09.2023
- Compiled information from patients and caregivers or family members to identify care concerns.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Actively participated in team meetings and training sessions.
Senior Reports Clerk
AT&T Services
Dallas, USA
09.1999 - 06.2022
- Trained staff members to perform work activities and use computer applications.
- Verified accuracy of data entered into reports.
- Supported office clerical functions using word processing and other software, email and office machines.
- Gathered information from various databases for use in creating customized reports.
- Tracked contract renewals, expirations, amendments, and terminations.
- Managed day-to-day communications with multiple vendors simultaneously.
- Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
- Processed vendor payments accurately and efficiently.
- Verified vendor invoices against purchase orders prior to processing payments.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Researched and resolved customer inquiries regarding account status and payment issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Human Resource Development, Business Development
University of Texas at Tyler
Tyler12.2022
Associates Degree - Business Administration
Tyler Junior College
06.2020
Skills
- Team Collaboration
- Problem Solving
- Detail-Oriented
- Client support
- Leadership
- Organization
- Time Management
- Ethical
- Customer Service
- Independent Worker
- Eligibility determination
- Task prioritization
- Attention to detail
- Multitasking capacity
- Analytical skills
- Professionalism
- Effective communication
- Resourcefulness
- Application review
- Documentation and paperwork
Community Academic Involvement
- Liberty Baptist Church, Tyler, TX, Provided administrative Support and Congregation Outreach, Improved organizational system
- East Texas Food Bank, Tyler, TX, Volunteer, Donate time to package and distribute food
Timeline
Intake Eligibility Specialist
BakerRipley
03.2024 - Current
Contact Specialist Scheduling Remote
Conduit Health
09.2023 - Current
Pharmacy Service Representative
CVS Specialty
10.2022 - 10.2023
Patient Access Representative
Christus Health
07.2022 - 09.2023
Senior Reports Clerk
AT&T Services
09.1999 - 06.2022
Bachelor of Science - Human Resource Development, Business Development
University of Texas at Tyler
Associates Degree - Business Administration
Tyler Junior College