Hi, I’m
Lakeshia Wright
Austin,TX
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
Work History
Baker Ripley
Intake Eligibility Specialist
06.2021 - 03.2023
Job overview
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Established databases to track, analyze and automate eligibility application processes.
- Reviewed applications for different aid programs and determined which qualification criteria for 20 individual families daily.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
The Marker Group
Expeditor
04.2018 - 03.2021
Job overview
- Delivered exceptional customer service to 75 customers daily by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with productivity team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
Department Of Family And Protective Services
Investigator
09.2014 - 02.2018
Job overview
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Boosted productivity by training and guiding 10 employees.
Education
Prairie View A & M UniversityPrairie View, TX
Bachelor of Science from Psychology
University Overview
- Awarded Lifetime Presidential Volunteer Service Award
- Elected as leader over Parks and Recreation Committee in Student Government Association.
- Coordinator of ASEZ WAO (Save the Earth from A to Z, We Are One) a young adult volunteer organization.
Skills
- Active Listening and Communication
- Government Relations
- Documentation
- Data Management
- Records Management
- Project Coordination
- Event Planning
- Administrative and Office Support
- Microsoft Office
- Effective Communication Skills
- Data Entry
- Customer Accounts Management
Affiliations
- ASEZ WAO
- We Love U Foundation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intake Eligibility Specialist
Baker Ripley
06.2021 - 03.2023
Expeditor
The Marker Group
04.2018 - 03.2021
Investigator
Department Of Family And Protective Services
09.2014 - 02.2018
Prairie View A & M University
Bachelor of Science from Psychology
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