Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Belinda Hernandez

Corpus Christi,TX

Summary

Reliable and highly motivated professional offering an extensive career promoting positive customer experiences. Sharp eligibility expertise in managing and eligibility information for customers.

Proudly offering many years of experience assisting others with program services. Highly-motivated bilingual employee with the desire to take on new challenges. Strong work ethic, adaptability, and excellent time management skills. Skilled in working under pressure and adapting to new situations and challenges. Adept at working effectively unsupervised and quickly mastering new skills. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environment.

Overview

16
16
years of professional experience

Work History

Intake Eligibility Specialist

Baker-Ripley Neighborhood Center
Corpus Christi, TX
06.2014 - Current
  • Converse with customers from different cultures daily, providing high level of respect and patience with each interaction.
  • Review customer paperwork for eligibility and determine whether customer met the criteria to receive child care services.
  • Gather financial information from customers regarding income for the process of enrollments/recertifications.
  • Analyze financial information provided by customers to verify all income levels.
  • Verify customer's identity and other relevant documents such as driver's license,birth certificates,social security cards and passports.
  • Process customer enrollment/recertification in a timely manner in accordance with established guidelines.
  • Grant, modify, deny, or terminate services based on key information and eligibility review.
  • Process all requests from billing department within a timely manner.
  • Resolve issues with referrals and corrections with the billing department.
  • Enter customer information and files into database in accordance to the checklist.
  • Daily maintenance of the C-2 report.
  • Maintain and e-mail customer 15 day notice on a weekly basis.
  • Manage and maintain a level of great accuracy in all caseload readings.
  • Answer questions and respond to inquiries to deliver high level of service to customers.
  • Communicate regularly with customers regarding their enrollment,recertification,status changes,transfers,non-payment, job loss, add sibling/s and etc.
  • Monitor customer case for any changes that could impact eligibility requirements.
  • Respond to customer inquiries,concerns and escalated complex issues, conclude with a positive resolution.
  • Maintain confidential customer documentation/information to prevent data compromise and comply with HIPAA regulations.
  • Maintain positive working relationship with co-workers and management.
  • Prioritize and organize tasks to efficiently accomplish daily goals.
  • Complete day-to-day duties accurately and efficiently.
  • Work successfully with diverse group of co-workers to accomplish goals and address issues related to our program.
  • Assist all other co-workers at full capacity with their case load and eligibility timeliness.
  • Assist co-workers in navigating Program software.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assist with customer requests and answer questions to improve customer satisfaction.
  • Work productively under minimal supervision.

Texas Work Advisor II

Health & Human Service Commission
Corpus Christi, TX
09.2009 - 04.2014
  • Obtain, verify, and calculate income and resources to determine client eligibility for social service programs: Medicaid, CHIP and SNAP.
  • Process, monitor, review, and communicate case status and changes to clients, their families, or authorized representatives.
  • Interview clients, their families, or authorized representatives to gather information in determining benefit eligibility.
  • Certify program eligibility, compute benefit levels, and determine the length of eligibility.
  • Conduct reviews to determine or verify new and continued programs.
  • Conduct staff case reviews for quality assurance and accuracy.
  • Prepare case corrections for State Audit.
  • Explain program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives.
  • Calculate and process changes to client benefits, such as overpayments, adjustments, or restoration of benefits.
  • Documents case records to maintain accurate and confidential client records. Assists advisors in resolving complaints and escalated issues.
  • Consult with program staff on policies, practices, records and community resources.

Branch Manager

Merry Maids
Corpus Christi, TX
03.2008 - 06.2009
  • Build and lead teams, and deliver excellent customer service.
  • Managed staff scheduling, hiring and training processes.
  • Ensure that all branch personnel perform their job duties in a safe manner, and that they take all reasonable precautions to avoid work-related accidents.
  • Hold regular and frequent safety discussions and meetings to continually reinforce the safety measure and practices.
  • Directs the implementation of all sales/marketing strategies utilized by the branch.
  • Oversees branch office functions including phone service standards, clerical services, and collections.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Prepares budget and monthly projections.
  • Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

Education

High School Diploma -

Mary Carroll High School
Corpus Christi, TX
06-1990

Skills

  • Application Assessment and Review
  • Applicant support and service
  • Medicaid knowledge
  • Social Services
  • Program Understanding and Advisement
  • Documentation And Reporting
  • Income verification
  • Eligibility Determination
  • Proficiency in TWIST, TIERS, CABINET & FACS Programs

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Intake Eligibility Specialist

Baker-Ripley Neighborhood Center
06.2014 - Current

Texas Work Advisor II

Health & Human Service Commission
09.2009 - 04.2014

Branch Manager

Merry Maids
03.2008 - 06.2009

High School Diploma -

Mary Carroll High School

Similar Profiles

CREATE PROFILE
Belinda Hernandez