Devona Dean
Humble,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Baker Ripley
Houston, Texas
02.2024 - Current
- Answers all calls professionally
- Assist customers with childcare transfer requests
- Determine eligibilty for transfer by obtaining pertinent information
- Inform clients by explaining policy patiently and professionally
- Enter information in Twist timely and accurately (include case notes)
- Complete 2450 authorization form and provide vendors timely and accurately
- Maintain communication by reporting problems immediately
- Maintain and improve quality results by adhering to standards and guidelines
- Updates job knowledge by staying informed on new issuances from HGAC
- Perform other duties that may be assigned
Human Resources Technician
City of Houston
Houston, Texas
07.2013 - 09.2019
- Performs a variety of specialized and complex human resource clerical and technical activities related to recruitment
- Assist with compiling testing materials
- Compiles test scores and exam results
- Prepares and maintain employment eligibility records
- Maintain employee files and computerized records
- Compiles data and prepares reports
- Prepares and assist with assigned projects and functions
- Explains and interprets human resource laws, policies and regulations
- Serve as a contact in the absence of the clinic supervisor
Records Technician/Document Control Specialist
Canon Business Processing Services
Houston, Texas
01.2007 - 06.2013
- Process and file records
- Maintain files
- Answer queries by searching and retrieving files
- Process all incoming and outgoing correspondence
- Perform data entry
- Add new files to archive
- Modify and purge entries
- Destroy files
- Create new folders and files
- Check to ensure files are complete
- Aid in file retrieval
- Process and scan files to be entered into a database
- Fax and photocopy files
- Store an extract file information from computers
- Prepare and submit all data/documentation requested within 24 hours of receipt
Education
High School Diploma -
Eisenhower High School
Houston, TX05-1996
Skills
- Scheduling
- Account updating
- Paperwork Processing
- Data Collection
- Inbound and Outbound Calling
- Follow-up skills
- Problem-solving abilities
- Documentation
- Customer Service
- Microsoft Outlook
- Microsoft Excel
- Positive and professional
- Call Center Operations
Timeline
Customer Service Representative
Baker Ripley
02.2024 - Current
Human Resources Technician
City of Houston
07.2013 - 09.2019
Records Technician/Document Control Specialist
Canon Business Processing Services
01.2007 - 06.2013
High School Diploma -
Eisenhower High School
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