Sarita Thompson
Florence,AL
Summary
Business professional with 17 years experience in supervising and collaborating with staff members. Dedicated professional with proven strengths in customer service, time management, and trend analysis. Excellent verbal and written communicator with a strong background in cultivating positive relationships and consistently exceeding goals. Dependable and comfortable working with people from diverse backgrounds, known for ethical behavior and attention to detail. Seeking opportunities to expand skills and contribute to company success while consistently surpassing supervisory standards.
Overview
32
32
years of professional experience
Work History
Medicaid Eligibility Specialist Supervisor
Alabama Medicaid Agency
12.2020 - Current
- Executes general administrative duties, increasing office efficiency by 20%
- Supports the maintenance of personnel records for 10 employees
- Anticipates and resolves client issues, improving client satisfaction by 15%
- Prepares 30+ community referrals per month, ensuring clients received appropriate resources
- Maintains an error rate below 5% in all administrative tasks
- Creates and presents statistical reports on caseloads, contributing to data-driven decision-making
Medicaid Eligibility Specialist Senior
Alabama Medicaid Agency
04.2014 - 12.2020
- Managed over 200 Medicaid eligibility determinations and ensured accurate and timely determinations for beneficiaries.
- Administered Medicaid policies, maintained compliance with federal and state regulations.
Medicaid Eligibility Specialist
Alabama Medicaid Agency
03.2011 - 04.2014
- Evaluated and verified eligibility for 7 Medicaid programs, improved efficiency and accuracy.
- Ensured all Medicaid eligibility practices comply with ever-changing regulations, reduced the risk of audits and penalties.
Enumerator
US Census Bureau
07.2009 - 09.2009
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
Traffic Director
WZZA Radio Station
01.2009 - 07.2009
- Coordinated and scheduled 20 commercials and promotional contents for broadcast, ensured optimal airtime utilization and compliance with advertising contracts.
- Managed communication between sales, programming, and production teams to streamline operations and enhance broadcast quality.
Operation, Sales & Assistant Manager
Lowe's
07.2000 - 05.2008
Customer Service Manager
ToysRus
01.2000 - 07.2000
District Assets Protection Team Leader
Target Stores Inc.
12.1996 - 12.1999
Assets Protection Team Leader
Target Stores Inc.
04.1996 - 12.1996
District Loss Prevention Supervisor
Wal-mart Stores Inc.
01.1994 - 04.1996
Youth Care Counselor
Beacon House
06.1993 - 01.1994
Juvenile Detention Officer
Pricor
01.1993 - 01.1993
Education
Bachelor of Science (B.S.) - Criminal Justice
Troy State University
Troy, AlabamaSkills
- Policy Interpretation
- Organizational Skills
- Information procurement
- Conflict Resolution
- Eligibility Determination
- Personnel Management
- Time Management
- Attention to Detail
Civil Organization
Delta Sigma Theta Sorority Inc. Muscle Shoals Area Alumnae Chapter,
- Scholarship & May Week Committee Chair, 08/01/2022 to PRESENT,
- Parliamentarian, 08/01/2023 to PRESENT,
- Recording Secretary, 08/01/2021 to 05/01/2022
Professional Training
- Security Awareness Training
- National Voter Registration Act Training
- Health Insurance Portability and Accountability Act Training
- Alabama Ethics Commission Training
Timeline
Medicaid Eligibility Specialist Supervisor
Alabama Medicaid Agency
12.2020 - Current
Medicaid Eligibility Specialist Senior
Alabama Medicaid Agency
04.2014 - 12.2020
Medicaid Eligibility Specialist
Alabama Medicaid Agency
03.2011 - 04.2014
Enumerator
US Census Bureau
07.2009 - 09.2009
Traffic Director
WZZA Radio Station
01.2009 - 07.2009
Operation, Sales & Assistant Manager
Lowe's
07.2000 - 05.2008
Customer Service Manager
ToysRus
01.2000 - 07.2000
District Assets Protection Team Leader
Target Stores Inc.
12.1996 - 12.1999
Assets Protection Team Leader
Target Stores Inc.
04.1996 - 12.1996
District Loss Prevention Supervisor
Wal-mart Stores Inc.
01.1994 - 04.1996
Youth Care Counselor
Beacon House
06.1993 - 01.1994
Juvenile Detention Officer
Pricor
01.1993 - 01.1993
Bachelor of Science (B.S.) - Criminal Justice
Troy State University
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