Results-driven office and facilities management professional with expertise in optimizing operations and enhancing client services. Skilled in managing complex schedules and vendor relationships while maintaining high administrative standards. Focused on process improvement and strategic resource allocation to drive workplace efficiency and adaptability to organizational changes.
Work History
Legal Office Support
1 Year 4 Months
NELSON MULLINS | 06.2025 - Current
Coordinated attorney calendars and scheduled appointments, managed communications, arranged travel, conducted new client intake, performed conflict checks, and supported time entry and billing processes.
Managed attorney calendars and scheduling, handled communications, booked travel, conducted new client intake, performed conflict checks, and supported time entry and billing processes.
Acted as a primary client contact, delivering professional service and ensuring timely follow-up.
Assisted in document retention and office management, collaborating with staff to enhance organizational efficiency.
Housing Acquisition Inspection (Temp)
2 Months
ANTHOS HOME | 04.2025 - 06.2025
Conduct pre-occupancy inspections, including Assessment of Readiness for Clients (ARC) and Housing Quality Standards (HQS) inspections.
Coordinated with operations to arrange repairs, reported inspection results and non-compliance issues to housing acquisition and operations teams for prompt action.
Monitored repair agreements and conducted weekly follow-ups with property owners to ensure compliance and timely resolution of issues.
Monitored repair agreements and followed up weekly with property owners to ensure compliance and timely issue resolution.
Provided administrative and field support to achieve housing acquisition goals.
Office Coordinator (Temp)
6 Months
LOW INCOME INVESTMENT FUND | 04.2024 - 10.2024
Welcomed visitors, determined their needs, directed them appropriately, and monitored visitor and employee access.
Liaised with lobby security to resolve access issues and coordinated employee access registration and badge procedures.
Scheduled and supported conference room setup and cleanup; assisted with planning and execution of in-house and off-site events.
Facilitated employee requests for office supplies, food and beverage, and management needs to support seamless daily operations.
Coordinated cleaning, catering, security, repairs, and office equipment needs with building management and vendors to uphold a functional workspace.
Oversaw kitchen and office supplies, ordered consumables, and maintained budget compliance while ensuring timely expense reporting.
Workplace Service Technician (Temp)
4 Months
ROCKSTAR GAMING | 10.2023 - 02.2024
Resolved studio-space and workplace service issues, supporting office moves, furniture assembly, and IT onboarding to enhance operational functionality.
Streamlined ServiceNow ticket requests, collaborating with teams to enhance facilities procedures and optimize workplace operations.
Conducted building maintenance walkthroughs and coordinated support and repairs to ensure operational efficiency.
Managed vendor scheduling and monitored work quality; supervised vendors and visitors.
Used trackers and internal management tools to produce reports for Workplace Services and support teams.
Maintained a safe, comfortable environment for staff and visitors while executing ad hoc facilities assignments.
Office Manager, Dean's Office (Temp)
5 Months
FORDHAM UNIVERSITY | 03.2023 - 08.2023
Monitored and ordered office supplies, supervised student workers, processed invoices, and maintained office displays to support daily operations.
Monitored and ordered office supplies, supervised student workers, processed invoices, and maintained office displays to optimize daily operations.
Organized and tracked documents while coordinating committee work such as the Phi Beta Kappa review process to enhance workflow efficiency.
Collected and analyzed data from online systems and databases to prepare reports and disseminate critical information for informed decision-making.
Office Manager / Senior Office Service Associate
1 Year 7 Months
FORREST SOLUTIONS | 08.2021 - 03.2023
Coordinated calendars, appointments, meetings, conference room bookings, catering, community-space schedules, and office inventory to enhance office operations.
Managed office and mailroom budgets, ordered supplies and equipment, and maintained accurate billing, inventory, mailing, and parcel-shipping records.
Coordinated calendars, appointments, meetings, records, conference room bookings, catering, community-space schedules, and office inventory to ensure seamless office operations.
Built relationships with vendors and departmental customers to streamline support for conference rooms, catering, records, invoices, and office services.
Coordinated maintenance companies, work orders, repairs, vendor access, and building services to maintain a safe and functional workplace.
Analyzed office operations for senior management, pinpointing areas for improvement in procedures and service delivery.
Hired and trained mail associates, maintained employment files, and scheduled mailroom services.
Facilities Management Coordinator
10 Months
LONDON STOCK EXCHANGE GROUP | 08.2019 - 06.2020
Evaluated facilities issues and dispatched vendors for timely repairs, ensuring maintenance of operational standards through effective management of cleaning service vendors.
Facilitated annual vendor reviews and ensured timely approval and payment of invoices, supporting budget compliance and financial accountability.
Coordinated activities with landlords and building managers while overseeing mailroom operations, enhancing mail accountability and operational efficiency.
Assisted with annual vendor reviews and ensured timely approval and payment of invoices to maintain budget compliance.
Site Supervisor
8 Years
KROLL | 08.2011 - 08.2019
Coordinated staff assignments and managed daily workflow, ensuring on-time job completion and adherence to production deadlines.
Monitored compliance with operating standards and policies, facilitating staff professional development to enhance team capabilities.
Maintained positive customer relationships and developed client partnerships focused on high customer satisfaction.
Compiled daily and monthly reports, oversaw external vendor billing, ensured equipment compliance with manufacturer specifications.
Mailroom Clerk / Reprographics Assistant
1 Year 8 Months
PITNEY BOWES | 08.2009 - 04.2011
Operated postage meters, scales, and mailroom machinery to prepare bulk mailings and packages for efficient distribution.
Operated postage meters, scales, and mailroom machinery while preparing bulk mailings and packages for timely distribution.
Tracked and logged production jobs, verifying job tickets to ensure adherence to quality standards throughout production process.
Created presentation templates, merged files into PowerPoint for PDF presentations, and managed confidential materials.
Education
B.A. - Major: History, Minor: Theology
Lincoln University | Lincoln, PA
Completed coursework toward degree requirements.
Skills
Office coordination
Legal Compliance
Legal Document Preparation
Document coordination
Legal Event Planning
Client management
Client relations management
Calendar management
Task Management
Budget management
Budget oversight
File Organization
Salesforce
Facilities management
Case Management
Google Workspace
ADP
Concur
Legal Billing Software
Zendesk
Staff Training
MS office skills
Administrative Support
Inventory management
Accomplishments
Omega Psi Phi Fraternity Incorporated
Most Worshipful Prince Hall Grand Lodge of the State of New York, Boyer Lodge #1
Ancient and Accepted Scottish Rite (PHA)
Ancient Egyptian Arabic Order Nobles of the Mystic Shrine, Medina Temple #19
Affiliations
Omega Psi Phi Fraternity Incorporated
Prince Hall Affiliated Freemason
Prince Hall Scottish Rite Northern Jurisdiction
Ancient Egyptian Arabic Order of the Nobles of Mystic Shrines
Back Office Manager/Computer Support Consultant at Wild Birds Unlimited - Mesa AZBack Office Manager/Computer Support Consultant at Wild Birds Unlimited - Mesa AZ