Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shareeta David

Winder,GA

Summary

Highly determined professional with great comprehensive skills, with a reliable track record for always thinking outside the box when it comes to completing assigned task of being an outstanding hard worker, always on time resourceful problem- solver with great communication skills.

Overview

27
27
years of professional experience

Work History

Claims Associate

State Farm
Dunwoody, GA
10.2024 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.
  • Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Verified client information by analyzing existing evidence on file.

Driver

FedEx
Atlanta, GA
02.2019 - 10.2024
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Shift Leader

Golden State Food
Conyers, GA
01.2008 - 02.2018
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Customer Service Representative

Pure Talk USA
Covington, GA
04.2003 - 05.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.

Aviation Ordnanceman

United States Navy
OAK HARBOR, Washington
09.1998 - 01.2003
  • Worked closely with crew members in intense, quickly changing and dangerous environments.
  • Prepared, reviewed, maintained and inspected compliance with directives and reports.
  • Maintained operations for aviation ordnance shops, armories, and storage facilities.
  • Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
  • Received, inspected, packaged, stored, handled and processed weapon shipments.

Education

High School Diploma -

Monroe Area High School
Monroe, GA
1998

Skills

  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Answering Customer Questions
  • Telephone Management

Timeline

Claims Associate

State Farm
10.2024 - Current

Driver

FedEx
02.2019 - 10.2024

Shift Leader

Golden State Food
01.2008 - 02.2018

Customer Service Representative

Pure Talk USA
04.2003 - 05.2008

Aviation Ordnanceman

United States Navy
09.1998 - 01.2003

High School Diploma -

Monroe Area High School
Shareeta David