Shareeta David
Winder,GA
Summary
Highly determined professional with great comprehensive skills, with a reliable track record for always thinking outside the box when it comes to completing assigned task of being an outstanding hard worker, always on time resourceful problem- solver with great communication skills.
Overview
27
27
years of professional experience
Work History
Claims Associate
State Farm
Dunwoody, GA
10.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Collaborated with internal departments and external vendors to resolve claims.
- Verified client information by analyzing existing evidence on file.
Driver
FedEx
Atlanta, GA
02.2019 - 10.2024
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Shift Leader
Golden State Food
Conyers, GA
01.2008 - 02.2018
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Customer Service Representative
Pure Talk USA
Covington, GA
04.2003 - 05.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Aviation Ordnanceman
United States Navy
OAK HARBOR, Washington
09.1998 - 01.2003
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Maintained operations for aviation ordnance shops, armories, and storage facilities.
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
Education
High School Diploma -
Monroe Area High School
Monroe, GA1998
Skills
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Answering Customer Questions
- Telephone Management
Timeline
Claims Associate
State Farm
10.2024 - Current
Driver
FedEx
02.2019 - 10.2024
Shift Leader
Golden State Food
01.2008 - 02.2018
Customer Service Representative
Pure Talk USA
04.2003 - 05.2008
Aviation Ordnanceman
United States Navy
09.1998 - 01.2003
High School Diploma -
Monroe Area High School