Shareeta Preston
Philadelphia,PA
Summary
Collection Supervisor with extensive expertise in patient billing, collections, and dispute resolution. Demonstrated success in enhancing cash flow and minimizing delinquency rates through strategic process improvements. Proficient in leading and training teams, cultivating collaboration, and utilizing healthcare software proficiency to optimize operational efficiency and achieve robust financial results.
Overview
20
20
years of professional experience
Work History
Collection Supervisor
Byram Healthcare
Remote
01.2023 - Current
- Supervised daily operations of collections department, achieving timely and accurate recovery of outstanding balances.
- Monitored account aging reports to evaluate risk and prioritize collection activities.
- Developed strategies to reduce delinquency rates and enhance cash flow.
- Trained staff on collection techniques, system usage, and compliance standards.
- Collaborated with billing and customer service teams to address complex account issues.
- Ensured adherence to federal and state regulations regarding collections and patient privacy.
- Prepared monthly performance reports and presented metrics to upper management.
Billing and Financial Clearance Supervisor
Philips Company
Malvern, PA
01.2020 - 01.2023
- Supervised team of billing specialists and clerks, achieving high performance standards.
- Established goals and upheld billing process standards for efficiency.
- Reconciled billings with account ledgers while monitoring key billing metrics.
- Ensured compliance with control objectives and regulatory guidelines effectively.
- Investigated and resolved billing errors and disputes promptly.
- Verified insurance coverage and benefits for patient services accurately.
Accounts Receivable Supervisor
Drexel College of Medicine
Philadelphia, PA
01.2008 - 01.2020
- Supervised team performance, time sheets, and daily operations to ensure efficiency.
- Reviewed problematic accounts and EOBs for accurate payment processing.
- Implemented workflow improvements and reported performance metrics to track progress.
- Coordinated staff training sessions to enhance process effectiveness.
Accounts Receivable Representative
Drexel College of Medicine
Philadelphia, PA
01.2006 - 01.2008
- Audited receivables to rectify billing discrepancies efficiently.
- Managed billing inquiries from patients and insurers, ensuring prompt resolution.
- Monitored insurance policies and regulations to maintain compliance.
Document Preparation Representative
Reimbursement Technologies
Conshohocken, PA
01.2005 - 01.2006
- Reviewed and annotated post-billing documents to ensure accuracy in imaging.
- Verified remittance entry data for consistency and balanced discrepancies.
Education
Bachelor of Science - Healthcare Administration
Drexel University
Philadelphia, PAMedical Office Management Program / Medical Coding Certificate -
Thompson Institute
Philadelphia, PASkills
- Patient billing and payment posting
- Customer service and support
- Healthcare software proficiency
- Medical terminology expertise
- Microsoft Office applications
- Patient dispute resolution
- Professional correspondence
Timeline
Collection Supervisor
Byram Healthcare
01.2023 - Current
Billing and Financial Clearance Supervisor
Philips Company
01.2020 - 01.2023
Accounts Receivable Supervisor
Drexel College of Medicine
01.2008 - 01.2020
Accounts Receivable Representative
Drexel College of Medicine
01.2006 - 01.2008
Document Preparation Representative
Reimbursement Technologies
01.2005 - 01.2006
Bachelor of Science - Healthcare Administration
Drexel University
Medical Office Management Program / Medical Coding Certificate -
Thompson Institute
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