James Regan
Boise ,ID
Summary
Dynamic Collections Manager with a proven track record at Action Collection Services, specializing in debt recovery and staff training. Expert in optimizing recovery strategies and enhancing team performance through effective coaching and active listening. Successfully reduced delinquency rates while fostering strong client relationships and ensuring compliance with collection laws.
Overview
24
24
years of professional experience
Work History
Collection Supervisor
Advantage Financial Services
Boise, ID
03.2020 - Current
- Supervised daily collections operations and ensured compliance with company policies.
- Developed and implemented training programs for new team members to enhance efficiency.
- Analyzed collection data to identify trends and improve recovery strategies.
- Collaborated with cross-functional teams to address customer disputes and enhance satisfaction.
Collections Manager
Action Collection Services
Boise, ID
02.2002 - 03.2020
- Led collections team to optimize recovery strategies and improve cash flow.
- Developed training programs for staff to enhance negotiation skills and compliance knowledge.
- Implemented data-driven decision-making processes to prioritize collection efforts effectively.
- Analyzed account trends and adjusted strategies to reduce delinquency rates consistently.
- Fostered relationships with clients to negotiate payment plans and resolve disputes amicably.
- Conducted performance reviews and provided mentorship to junior team members, enhancing overall productivity.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Worked with legal resources and recovery teams to manage default issues.
Education
High School Diploma -
Adel Desoto Minburn High School
Adel IA05-1999
Skills
- Team supervision
- Credit reporting
- Staff training
- Debt recovery expertise
- Staff coaching
- Process improvements
- Payment negotiation
- Healthcare collections
- Collection law compliance
- Collections procedures
- Customer escalation point
- Professional development coaching
- Client resolution
- Active listening
- Goals and performance
- Collections
- New hire training
- Skip tracing
Timeline
Collection Supervisor
Advantage Financial Services
03.2020 - Current
Collections Manager
Action Collection Services
02.2002 - 03.2020
High School Diploma -
Adel Desoto Minburn High School