Summary
Overview
Work History
Skills
Timeline
Generic

Prince T. Serino

Magnolia,TX

Summary

Vision-driven change agent with exemplary record of financial services management success for leading organizations

Experienced with managing and streamlining collection processes to ensure timely and accurate debt recovery. Utilizes strong negotiation skills and effective communication to resolve outstanding accounts and maintain customer relationships. Track record of implementing efficient collection strategies and fostering collaborative team environment.

Overview

28
28
years of professional experience

Work History

COLLECTION SUPERVISOR

BLITT AND GAINES LAW FIRM
03.2019 - 02.2025
  • Collaborate with attorneys on pre-suit, post-suit, and post-judgment accounts, in addition to working with banks and employers on court-ordered garnishment.
  • Establish repayment on accounts that are in pre-suit or post-suit status and advise when accounts are going to court to gain a judgment. Also, advise on the interest that was added to the account because of the judgment.
  • Negotiated payment arrangements with clients experiencing financial difficulties, demonstrating empathy and understanding while maintaining a firm commitment to recovering outstanding debt balances.
  • Enhanced collection efficiency by implementing strategic collection processes and procedures.

COLLECTION SUPERVISOR

DITECH
06.2015 - 12.2018
  • Responsible for developing, motivating, evaluating, and coaching staff members in association with work procedures, proper call handling, and teamwork, resulting in excellent customer service. Also, remain visible and available to answer questions, monitor calls and workload, resolve escalated calls, and give ongoing and consistent feedback.
  • Compiled collection/AR aging metrics to measure and track the performance of the collection team consisting of 12 collectors. Also successfully developed reporting solutions to communicate the collection team's performance to the business.
  • Maintained accurate records of all collection activities, ensuring compliance with regulatory standards and company policies.

COLLECTION OFFICER

ILLINOIS SERVICE FEDERAL S&L
03.2009 - 06.2015
  • Determined risk and credit factors to approve a modification or set up another form of repayment on the loan after reviewing all documentation.
  • Teamed with attorneys on all accounts set for foreclosure and tracked all REOs via Excel spreadsheets.
  • Accountable for selling off second mortgages to investors.
  • Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.
  • Educated customers on credit policies and potential consequences of non-payment, promoting responsible financial behavior.
  • Minimized legal action by effectively negotiating settlements between debtors and creditors.

COLLECTIONS TEAM SUPERVISOR

FIRST DATA CORPORATION
03.1997 - 03.2009
  • Executed program and resource management to effectively control and/or reduce delinquency and losses based on established policies, standards, and measurements.
  • Drove available technology and resources to develop and implement effective delinquency strategies, as well as to set monthly goals based on company objectives.
  • Reduced outstanding debts through strategic planning and diligent follow-up with delinquent accounts.

Skills

  • Team management
  • Stress tolerance
  • Debt recovery expertise
  • Assertiveness
  • Credit management
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Employee supervision

Timeline

COLLECTION SUPERVISOR

BLITT AND GAINES LAW FIRM
03.2019 - 02.2025

COLLECTION SUPERVISOR

DITECH
06.2015 - 12.2018

COLLECTION OFFICER

ILLINOIS SERVICE FEDERAL S&L
03.2009 - 06.2015

COLLECTIONS TEAM SUPERVISOR

FIRST DATA CORPORATION
03.1997 - 03.2009

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