Rajanee McNeal
Insurance Adjuster
Grand Prairie,TX
Summary
Well versed in Microsoft Access, PowerPoint, Excel, Word and Outlook. Skilled in typing and ten key data entry. Customer Service and Call center work with 5+ years of experience. 1 year of professional commercial driving with passenger endorsement. Light cashier and food handling experience. Enthusiastic Senior Customer Service Representative with more than 4+ years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of the company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at a high level to consistently meet or exceed business quality and productivity standards.
Overview
4
4
years of professional experience
Work History
Collection Supervisor
Genpact-Greensky Loan Services
08.2023 - 02.2024
- Collaborated with other departments to resolve account discrepancies and improve overall cash flow management.
- Conducted ongoing training sessions for collections staff, ensuring they remained up-to-date on industry best practices and relevant regulations.
- Collaborated with credit analysts to evaluate customer creditworthiness, assisting in the reduction of overall bad debt exposure.
- Negotiated payment arrangements with clients experiencing financial difficulties, demonstrating empathy and understanding while maintaining a firm commitment to recovering outstanding debt balances.
- Established strong rapport with customers through professional communication skills, leading to increased likelihood of debt resolution agreements.
- Streamlined workflow for better team productivity through effective task delegation and supervision.
SME Team Leader
American Income Life Insurance Company
08.2022 - 06.2023
- Resolved conflicts between team members through effective mediation techniques, maintaining a harmonious work environment.
- Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.
- Built strong relationships with cross-functional teams, fostering seamless collaboration in achieving shared organizational objectives.
- Ensured adherence to company policies and procedures, providing regular training sessions for ongoing compliance awareness among team members.
- Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
Child Care Worker(Part Time)
Residential Treatment Center
02.2022 - 07.2022
- Supported early literacy development with reading exercises, storytelling sessions, and letter recognition activities.
- Conducted timely assessments of each child''s progress, identifying any potential areas requiring additional support or intervention.
- Enhanced children''s emotional well-being by developing individualized care plans and providing consistent support.
- Contributed to a clean facility by adhering to daily cleaning routines, ensuring that toys and equipment were sanitized regularly.
- Administered first aid when necessary, maintaining up-to-date certification in infant/child CPR and First Aid training.
Customer Care Representative
Continuum Global Solutions
02.2022 - 04.2022
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Bus Driver
First Transit- REM Services
02.2021 - 01.2022
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Customer Service Representative
Sutherland Global Solutions
12.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Uplift Hampton Preparatory High School
Dallas, TX 05.2001 -
Skills
Team Management
Assertiveness
Credit Management Knowledge
Staff Training
Data Entry
Staff Management
Employee Supervision
CRM
Coaching and Mentoring
Timeline
Collection Supervisor
Genpact-Greensky Loan Services
08.2023 - 02.2024
SME Team Leader
American Income Life Insurance Company
08.2022 - 06.2023
Child Care Worker(Part Time)
Residential Treatment Center
02.2022 - 07.2022
Customer Care Representative
Continuum Global Solutions
02.2022 - 04.2022
Bus Driver
First Transit- REM Services
02.2021 - 01.2022
Customer Service Representative
Sutherland Global Solutions
12.2019 - 01.2021
High School Diploma -
Uplift Hampton Preparatory High School
05.2001 -