Sharein El-Tourky
Summary
Highly skilled hospitality professional with proven ability to manage bar operations and elevate customer experiences. Known for fostering team collaboration and driving consistent results. Reliable and adaptable, excelling in dynamic environments and committed to maintaining high standards.
Overview
15
15
years of professional experience
Work History
Restaurant Bar Manager
Blackbird
03.2024 - Current
- Trained and mentored staff on mixology techniques and best practices.
- Managed inventory control, reducing waste through effective stock management practices.
- Designed new and innovated cocktail menus using advanced mixology techniques.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
Bartender
The Americano
11.2023 - 03.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with opening of restaurant, bar setup, mise en place, staff training, and sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Prime American Kitchen And Bar
03.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Operated efficiently in high-volume setting.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bartender/Mixologist
Siena Norwalk
08.2021 - 05.2022
- Helped set up and open restaurant and develop wine and cocktail lists. Particularly involved in the setup of the bar and bar procedures.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender/Server
Siena Stamford
06.2021 - 01.2022
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Bartender/Server
Capital Grille
04.2015 - 09.2021
- Prepared classic, modern and unique cocktails.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet all customer needs.
- Cultivated warm relationships with regular customers.
- Adept at making food and wine pairing recommendations.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Research Assistant/ Jellyfish Aquarist
Norwalk Maritime Aquarium
01.2015 - 12.2019
- Performed statistical, qualitative and quantitative analysis.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Set up equipment, organized inventory and maintained facilities.
Bartender
Rascal Flatts
08.2017 - 07.2018
- Assisted in the opening of the restaurant. Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Operated efficiently in high-volume setting.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Increased bar revenue through development and marketing of featured cocktails.
Server/Bartender
P.F. Chang's Bistro
08.2015 - 04.2016
- Provided attentive service and proactively assessed guest needs.
- Maintained energy and enthusiasm in fast-paced environment.
Biological Oceanography Teaching Assistant
University Of Miami- School
06.2010 - 07.2015
- Partnered with professors to teach courses, create exams and assignments, and lead laboratory courses.
- Held office hours for students to address questions and concerns as well as tutor struggling students.
- Supported instructor with test administration, curriculum development and assignment grading.
Education
Ph.D. - Biological Oceanography
University of Miami
Miami, FL05.2016
Bachelor of Science - Marine Biology
Nova Southeastern University
Davie, FL05.2010
Skills
- Upselling and Cross Selling
- Customer Service and Rapport
- High Volume Dining
- Wine Knowledge and Liquor Service
- Multitasking and Prioritization
- Excellent Verbal and Written Communication
- Bar Operations and Logistics
- Advanced Mixology and Cocktail Crafting Techniques
Languages
Spanish
Professional Working
Arabic
Limited Working
Timeline
Restaurant Bar Manager
Blackbird
03.2024 - Current
Bartender
The Americano
11.2023 - 03.2024
Bartender
Prime American Kitchen And Bar
03.2022 - Current
Bartender/Mixologist
Siena Norwalk
08.2021 - 05.2022
Bartender/Server
Siena Stamford
06.2021 - 01.2022
Bartender
Rascal Flatts
08.2017 - 07.2018
Server/Bartender
P.F. Chang's Bistro
08.2015 - 04.2016
Bartender/Server
Capital Grille
04.2015 - 09.2021
Research Assistant/ Jellyfish Aquarist
Norwalk Maritime Aquarium
01.2015 - 12.2019
Biological Oceanography Teaching Assistant
University Of Miami- School
06.2010 - 07.2015
Ph.D. - Biological Oceanography
University of Miami
Bachelor of Science - Marine Biology
Nova Southeastern University
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