Shareka Mosby
Florissant,MO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Church's Chicken
St Louis, MO
03.2011 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Server/cook
Sweetie Pies
St Louis, MO
08.2005 - 03.2011
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ05-2008
Skills
- Relationship Building And Management
- Skill Development
- Employee Performance Monitoring
- Personnel Conflict Resolution
- Customer Engagement
- Training And Coaching
- Staff Leadership And Supervision
Certification
Serv Safe Certification 2020
Timeline
Manager
Church's Chicken
03.2011 - 01.2024
Server/cook
Sweetie Pies
08.2005 - 03.2011
BBA - Business Administration And Management
University of Phoenix
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