Shareld Nunley
Gulfport,MS
Summary
Highly-skilled phlebotomist with 5 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dependable CSR effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Memorial Hospital
02.2024 - Current
- worked 40 hours each week
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
Phlebotomist
American Esoteric Laboratories
03.2023 - 02.2024
- worked 40 hours each week.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Customer Care Representative
Valued Relationship Inc.
10.2021 - 12.2022
- 40 hour work week , OT when needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
AT&T
04.2019 - 10.2021
- worked 40 hour work week, OT anytime added
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Phlebotomy
Mobile Lab Phlebotomy Training
08.2019
High School Diploma -
Gautier High School
Gautier, MS05.2010
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Memorial Hospital
02.2024 - Current
Phlebotomist
American Esoteric Laboratories
03.2023 - 02.2024
Customer Care Representative
Valued Relationship Inc.
10.2021 - 12.2022
Customer Service Representative
AT&T
04.2019 - 10.2021
No Degree - Phlebotomy
Mobile Lab Phlebotomy Training
High School Diploma -
Gautier High School