Sharell Brown
Georgetown,SC
Summary
Healthcare Customer Service Professional experienced in appointment scheduling, patient intake, and claims processing. Achieved high productivity and swift task completion through effective communication, technical troubleshooting, and conflict resolution. Focused on delivering exceptional support while ensuring compliance with HIPAA regulations and enhancing overall customer satisfaction.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Inbound Client Support Agent
Birches Health
06.2026 - Current
- Handled high-volume inbound calls, providing timely assistance and support.
- Scheduled patient consultations and follow-up appointments to ensure continuity of care.
- Coordinate appointments through Zocdoc.
- Guided clients through intake forms and onboarding process, facilitating a smooth transition.
- Ensured accuracy of patient insurance records.
- Maintain HIPAA-compliant documentation.
Member Service Guide
Devoted Health
12.2025 - 06.2026
- Supported members with claims, benefits, and insurance inquiries to ensure timely resolution.
- Facilitated member enrollment processes at the insurance office. and resolved escalations.
- Assisted members in understanding health plan benefits and services.
- Guided members through enrollment processes and eligibility requirements.
- Addressed member inquiries and resolved issues efficiently.
Claims Customer Service Advocate II
Blue Cross Blue Shield
07.2023 - 12.2025
- Processed healthcare claims to ensure timely reimbursement for providers and members.
- Resolved provider/member inquiries, enhancing communication and satisfaction.
- Utilized CPT, ICD-10, and HCPCS codes to process claims accurately.
- Handled a high volume of incoming calls to assist clients effectively.
Technical Support Representative
Empwr Solar
11.2022 - 04.2023
- Troubleshot issues with customer solar systems to ensure optimal performance.
- Documented customer service requests in ticketing system.
- Assisted customers with solar product inquiries and technical issues.
- Provided troubleshooting support for solar energy systems and products.
- Educated clients on system operations and maintenance guidelines.
Customer Service Specialist
American Logistics
08.2021 - 03.2023
- Coordinated Medicaid transportation services for clients.
- Managed high-volume customer service calls efficiently.
- Managed customer inquiries through multiple communication channels and ensured timely responses.
- Collaborated with logistics teams to resolve shipping and delivery issues efficiently.
- Trained new staff on customer service protocols and company policies.
Education
Associate of Science -
ECPI University
Virginia Beach, VA 08.2008 - 05.2010
Skills
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Patient Intake
- Claim processing
- Medical Terminology
- Customer Service
- Insurance verification
- Issue Resolution
- Problem solving
- Effective communication
- Detail orientation
- Time management
- Collaborative teamwork
- Detail orientation
- Time management
- Collaborative teamwork
Timeline
Inbound Client Support Agent
Birches Health
06.2026 - Current
Member Service Guide
Devoted Health
12.2025 - 06.2026
Claims Customer Service Advocate II
Blue Cross Blue Shield
07.2023 - 12.2025
Technical Support Representative
Empwr Solar
11.2022 - 04.2023
Customer Service Specialist
American Logistics
08.2021 - 03.2023
Associate of Science -
ECPI University
08.2008 - 05.2010