Sharena Patterson
Lithonia,GA
Summary
Experienced Certified Nursing Assistant/Caregiver with CPR, BLS and First Aid certifications. Proficient in caring and managing multiple clients from all phases of lifecycles to improve overall health and wellbeing. Thrive in any atmosphere to include private, nursing homes and hospitals. Competent in using various equipment and treatments outlined by company’s policy and procedures.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
06.2022 - Current
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Processed orders and returns accurately, ensuring timely fulfillment and adherence to policies.
- Documented customer interactions in CRM system, maintaining comprehensive records for future reference.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Resolved customer complaints efficiently, improving overall satisfaction through effective problem-solving techniques.
- Collaborated with team members to streamline communication processes, reducing call handling times significantly.
Mail Handler
USPS, United States Postal Service
05.2019 - 2023
- Sorted and distributed incoming mail and packages efficiently.
- Operated automated sorting equipment to enhance processing speed.
- Maintained accurate inventory records for efficient tracking of shipments.
- Collaborated with team members to optimize workflow processes.
- Loaded and unloaded shipments, ensuring accurate inventory management.
CNA/Caregiver
Able Mable Home Care
01.2014 - 2022
- Manage patient appointment schedule and facilitate games, exercise and other activities to engage clients.
- Provide assistance with activities for daily living such as bathing, grooming, toileting and shopping.
- Chart patient daily behaviors, skin conditions, mobility activities, daily inputs and outputs and moods.
- Perform housekeeping duties, meal preparations, running errands, incoming mail and bookkeeping for patients.
- Adhere to safety guidelines, instructional policies, and company regulations at all time.
CNA/Caregiver
Five Star Senior Living
01.2014 - 2021
- Supports patients by providing housekeeping, laundry services, and running errands.
- Providing personal hygiene services, such as, bathing, dressing, and grooming.
- Handle food and household shopping, meal preparation and serve meals.
- Assist with independent residents, monitoring physical and mental conditions.
- Helps patients care for themselves by teaching them the proper use of cane, walker or dining aids.
- Documented patients’ behaviors and reported abnormalities or new symptoms to management.
- Lift, turn and reposition patients to lifting, turning, and repositioning the patients to prevent.
- Records patient information by making entries in the patient journal.
Education
Certified Nursing Assistant - undefined
New Beginning CNA Training
Decatur, GA01.2017
High School Diploma - undefined
Elizabeth Andrews High School
Stone Mountain, GA01.2011
Skills
- Excellent computer skills using Microsoft Word, Excel, PowerPoint and Access programs
- Outgoing and caring personality that wins the trust of patients, families, peers and management
- Dedicated, detail oriented, and trustworthy with great work ethic and time management skills
- Enthusiastic, motivated professional with excellent oral and written communication
- Extensive experience servicing patients in nursing homes, private residences and hospitals
Organized team player with excellent interpersonal, leadership and time management skills
Timeline
Customer Service Representative
Internal Revenue Service, IRS
06.2022 - Current
Mail Handler
USPS, United States Postal Service
05.2019 - 2023
CNA/Caregiver
Able Mable Home Care
01.2014 - 2022
CNA/Caregiver
Five Star Senior Living
01.2014 - 2021
Certified Nursing Assistant - undefined
New Beginning CNA Training
High School Diploma - undefined
Elizabeth Andrews High School
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