Summary
Overview
Work History
Education
Skills
Timeline
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Sharena Mae Lastimosa

San Jose,CA

Summary

Goal-oriented Human Resources Business Partner successful at planning business strategies, integrating policies and improving performance in diverse areas. Focused on implementing updates to increase employee morale, business efficiency and cost savings. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet employees' access needs and correct problems related to care. Well-versed in policies, procedures, and standards. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Human Resource Business Partner

nVent
08.2021 - 02.2023
  • Managed approximately 40-60 temporary employees, ensuring effective onboarding, performance management, and retention strategies were implemented
  • Collaborated closely with management and employees to enhance work relationships, foster employee engagement, and retain top talent
  • Maintained policies, manuals, and trainings for over 200 employees to ensure compliance with ISO9000-2015 certification standards
  • Oversaw recruitment efforts by sourcing and selecting quality candidates for various company positions
  • Developed management guidance and provided coaching to employees to cultivate a high-performance culture and support career growth.

Patient Scheduling Coordinator

Sunnyvale Imaging Center
09.2020 - 06.2021
  • Communicating effectively and efficiently with an average of 30 clients and medical professionals
  • Scheduling over 40 patients per day for MRI, Ultrasound, and X-ray appointments as ordered by doctors from various hospitals and clinics
  • Assisting patients in obtaining proper documentation and authorizations prior to their visits
  • Conducting proficient and detailed data entry of patient demographics and insurance information
  • Assisting in the preparation of patients for MRI, X-ray, and Ultrasound screenings
  • Handling workers' compensation secondary claims, demand letters, and reconsideration letters
  • Following up and resubmitting patients' insurance claims and aging claims.

Veterinary Assistant / Front Desk

UNI Pet Clinic
07.2019 - 05.2020
  • Providing positive first impressions and delivering excellent hospitality to all guests
  • Managing phone calls, scheduling appointments, maintaining calendars, and relaying messages to the doctors
  • Coordinating over 50 animal cases to technicians and providing necessary information
  • Boosting customer satisfaction by effectively handling 15% of animal cases independently
  • Proficiently preparing documents, prescriptions, and accurately receiving and filing paperwork.

Education

Bachelor of Science Business Administration in Human Resource Management -

California State University of East Bay
05.2021

Skills

  • Employee Relations
  • Policy Implementation
  • Optimizing performance
  • Recruitment Strategies
  • Legal Compliance
  • Appointment Scheduling
  • Patient Care Coordination
  • Office Administration
  • HIPAA Compliance
  • Verbal and written communication
  • Cross-Functional Teamwork
  • Proficient in Word, Excel, PowerPoint, & Google Docs
  • Attention to Detail
  • Creative Problem-Solving
  • Customer Service
  • Organizational Skills

Timeline

Human Resource Business Partner

nVent
08.2021 - 02.2023

Patient Scheduling Coordinator

Sunnyvale Imaging Center
09.2020 - 06.2021

Veterinary Assistant / Front Desk

UNI Pet Clinic
07.2019 - 05.2020

Bachelor of Science Business Administration in Human Resource Management -

California State University of East Bay
Sharena Mae Lastimosa