SHARENNA BONNER
Austell,GA
Summary
Dynamic professional skilled in business analysis, sales expertise, and process improvement. Successfully led cross-functional teams to align technology solutions with business objectives, driving revenue growth and increasing customer satisfaction.
Results-driven Senior Business Consultant with expertise in strategic planning, operations management, and relationship building. Proven track record of enhancing operational efficiency and exceeding sales goals through effective team leadership.
Overview
19
19
years of professional experience
Work History
Senior Business Consultant
Fiserv Formally First Data Inc
Marietta, GA
10.2014 - 01.2026
- Led cross-functional teams to implement process improvements enhancing operational efficiency.
- Developed strategic plans aligning business objectives with technology solutions to drive revenue growth.
- Analyzed client requirements, providing tailored solutions that increased customer satisfaction and retention rates.
- Facilitated workshops and training sessions to mentor junior consultants on best practices and industry standards.
- Analyzed client business processes to identify improvement opportunities and optimize operational efficiency.
- Utilized CRM systems to track interactions, manage accounts, and streamline communication processes.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Developed tailored payment processing solutions to meet diverse business needs.
- Analyzed merchant account performance metrics to identify growth opportunities.
- Streamlined onboarding processes for new merchants, improving efficiency by 30%.
- Increased client retention rates through proactive communication and personalized attention to each account''s unique needs.
Senior Collections Specialist
NRC
Marietta, GA
01.2013 - 10.2014
- Leveraged excellent interpersonal skills when liaising with external partners, such as legal counsel and credit bureaus, ensuring positive working relationships.
- Maximized efficiency by utilizing advanced software tools to automate routine tasks and streamline workflows.
- Collaborated with cross-functional teams for seamless integration of collections efforts with other business operations.
- Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Established performance benchmarks, driving accountability within the collections team for consistent results.
Marketing Executive
DI MARKETING
Marietta, GA
03.2009 - 01.2013
- Collaborated with sales teams to align marketing initiatives with business objectives, improving lead generation efforts.
- Conducted performance analysis of marketing campaigns, providing insights for continuous improvement and budget allocation.
- Established metrics for measuring campaign effectiveness, ensuring alignment with organizational goals and stakeholder expectations.
- Planned and executed events and marketing programs to increase qualified leads.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
Teller
Georgia's Own Credit Union
Marietta, GA
02.2007 - 01.2009
- Processed member transactions accurately and efficiently, maintaining high levels of customer satisfaction.
- Provided exceptional service by addressing inquiries and resolving issues promptly.
- Assisted in balancing cash drawers and ensuring compliance with security protocols.
- Educated members on products and services, enhancing overall member engagement.
- Trained new tellers on operational procedures and best practices for customer interaction.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Science - Business Management
Chattahoochee Technical College
Marietta, GA01-2027
Skills
- Business analysis
- Organizational development
- Budget planning
- Data analytics
- Planning and execution
- Training and mentoring
- Operations management
- Sales expertise
- Sales presentations
- Product knowledge
- Relationship building
- Sales planning
- Cold calling
- Sales team leadership
- Cross-selling techniques
- Closing techniques
- Order management
Timeline
Senior Business Consultant
Fiserv Formally First Data Inc
10.2014 - 01.2026
Senior Collections Specialist
NRC
01.2013 - 10.2014
Marketing Executive
DI MARKETING
03.2009 - 01.2013
Teller
Georgia's Own Credit Union
02.2007 - 01.2009
Associate of Science - Business Management
Chattahoochee Technical College