Sharese Towns
Ames,IA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in human service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
11
11
years of professional experience
Work History
Patient Registration Representative
McFarland Clinic
12.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Shelter Coordinator/ Shelter Team Lead
The Bridge Home
08.2019 - 04.2022
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses
- Provided leadership, guidance and support to staff members
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Researched best practices and developed strategies to improve program outcomes
Direct Support Professional
Mosaic
01.2018 - 08.2019
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
Client Advocate II/Coordinator
Catholic Charities of St. Paul and Minneapolis
12.2014 - 02.2018
- Advocate clients with daily living goals and conduct client assessment on a daily bases
- Oversee drop center and ensure safety in an diverse and culturally environment
- Assist case managers with client updates
- Complete front desk duties on the daily.
- Gathered and organized materials to support operations
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
Customer Experience Associate
Comcast
St Paul, MN
01.2015 - 01.2016
- Able to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
- Able to follow established procedures for processing new installs, transfers, changes of service, and disconnects
- Fundamentally understanding of competitive environment and begins to position Comcast's products positively to our customers
Tax Preparer
Liberty Tax Company
Coon Rapids, M
01.2013 - 01.2014
- Prepare taxes for individuals and small businesses, utilizing all eligible deductions, credits and exemptions to maximize their tax returns
- Communicate with customers to understand their financial goals and secured all necessary documentation to accurately prepare taxes
- Re-recruit past customer and generate additional business for the organization.
Education
Associate of Arts -
American Indian Institute of Higher Education
Minneapolis, MN02.2015
High School Diploma -
Lawrence Hall Day School
Chicago, IL08.2000
Skills
- Core Qualification
- Stellar communication skills with adults and children
- Data Entry, Excel, and Outlook skills
- Behavior management skills
- Enthusiastic recreation leader
- Following and enforcing organizational policies and procedures
- Budge management skills
- Excellent written and oral communication skills
Timeline
Patient Registration Representative
McFarland Clinic
12.2022 - Current
Shelter Coordinator/ Shelter Team Lead
The Bridge Home
08.2019 - 04.2022
Direct Support Professional
Mosaic
01.2018 - 08.2019
Customer Experience Associate
Comcast
01.2015 - 01.2016
Client Advocate II/Coordinator
Catholic Charities of St. Paul and Minneapolis
12.2014 - 02.2018
Tax Preparer
Liberty Tax Company
01.2013 - 01.2014
Associate of Arts -
American Indian Institute of Higher Education
High School Diploma -
Lawrence Hall Day School
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