Damaris Lopez-Cruz
Lake Wales,United States
Summary
- Demonstrated strong time-management skills by balancing multiple responsibilities in a fast-paced environment.
- Maintained accurate records and documentation in compliance with company standards.
- Collaborated with team members to achieve departmental goals and improve overall performance.
- Consistently met or exceeded performance expectations through attention to detail and reliability.
- Delivered high-quality customer service, resolving issues efficiently and maintaining a high level of customer satisfaction.
- Improved customer satisfaction by resolving inquiries efficiently and maintaining positive client relationships.
Overview
12
12
years of professional experience
Work History
In-Home Admin Care Coordinator
Clover Health
03.2025 - Current
- Coordinated care plans with multidisciplinary teams to enhance patient outcomes.
- Implemented tracking systems for patient progress and appointment adherence.
- Facilitated communication between patients, providers, and support services to ensure continuity of care.
- Assessed patient needs and developed tailored interventions to drive engagement and satisfaction.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
Patient Access Representative
SouthCoast Health
06.2024 - Current
- Understanding of HIPAA requirements. Understanding medical terminology. Attention to detail and problem-solving skills.
- Checking patients in and out when they arrive for medical appointments.
- Documenting insurance information, personal information, payment methods and other important patient information
- Answering calls, scheduling, rescheduling, confirming or canceling appointments, checked in & out the patients. Call patients for appointments reminders and for scheduling Medicare Wellness visit. Basic math skills, copays, checking insurance & scanning and communication skills.
- Processing payments from patients and handling billing issues between patients and insurance companies. Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Managing various types of paperwork and other clerical duties.
Patient Services Inbound Call Center
Mortenson Dental Partners
06.2022 - 06.2024
- Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists. Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information.
- Updating patient files and appointment information accurately.
- Communicating information and important details to other medical care staff.
Office Manager
Kimbrell’s Furniture
05.2014 - 06.2022
- Oversaw day-to-day office operations, answering, and forwarding calls and creating business letters and records. Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Updated details in the company database by keying in customer contacts and delivery dates. Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices. Resolving client and case issues effectively. Automated office operations, payment scheduling, record tracking and data communications.
Education
Associate of Science - Nursing
CEM
San Juan, PR06.2002
High School - undefined
Gilberto Concepción De Gracia
Carolina, Puerto Rico05.1998
Skills
- Highly organized and detail-oriented Patient Access Representative with excellent customer service skills and a commitment to providing the highest quality of care Experienced in patient registration, insurance verification, and performing other administrative and clerical tasks Proven customer service skills and the ability to effectively handle patient inquiries and concerns Experience with electronic health records (EHR) and appointment scheduling software Knowledge of medical terminology, healthcare processes, and insurance billing practices
- Core Qualification
- Healthcare software proficiency and data processing
- Appointment scheduling, insurance verification, billing
- Great communications skills, medical terminology, hospital and healthcare
- Strong multi-tasker, problem-solving abilities
- Active listening and empathetic
- Bilingual in Spanish
Languages
Spanish
Full Professional
Timeline
In-Home Admin Care Coordinator
Clover Health
03.2025 - Current
Patient Access Representative
SouthCoast Health
06.2024 - Current
Patient Services Inbound Call Center
Mortenson Dental Partners
06.2022 - 06.2024
Office Manager
Kimbrell’s Furniture
05.2014 - 06.2022
High School - undefined
Gilberto Concepción De Gracia
Associate of Science - Nursing
CEM