Sharhonda Bailey
Govstrive
Dublin,GA
1
Certification
15
years of professional experience
Experienced and personable customer service professional with a diverse background encompassing Human Resources, administrative assistant roles, hemodialysis, auto insurance, call center, effective customer communication, employee training and development, and home healthcare. Highly skilled in managing employee record documents. Talented for identifying customer needs, while adhering to company’s policy. Expertise in handling an irate customer's issue without having management involved. Demonstrate ability to gain customer’s trust and exceptional follow up. Secured company achievement awards for exceptional customer service. Possess strong knowledge of learning techniques, computer skills and strategies. Familiarity with applying ICD-10 codes through coursework and training. Proficient in several software packages such as MS Excel, MS Word, MS PowerPoint, and MS Outlook.
Work History
JR. HR Specialist
2 Years 6 Months- Ensure the employee data is securely recorded in the organization’s databases
- Ensure accuracy of employee records through ongoing updates
- Prepare employee documents for hiring, transfers, promotions, and terminations to facilitate smooth transitions.
- Process and verify I-9 forms to uphold legal employment standards.
- Submit I-9 forms in E-Verify
Administrative Assistant
2 Years 8 Months- Managed office tasks and administrative duties to ensure smooth daily operations
- Answered and directed phone calls
- Executed data entry tasks promptly to maintain updated records.
- Wrote and distributed emails, correspondence memos, letters, faxes and forms
- Maintained excellent oral and written communication skills
- Developed and maintained organized filing system and database for easy access to information
- Ordered office supplies regularly to maintain adequate stock levels.
- Submitted and reconciled budget and expense report
- Collaborated with healthcare providers to review documentation and assign appropriate ICD-10 codes for diagnoses and procedures
- Provided general support to all patients, employees, and visitors
Patient Care Technician
2 Years- Ensured safe, comfortable, and hygienic dialysis treatments for patients.
- Educated patients on kidney dialysis topics.
- Administered patient care, including vital signs monitoring and assistance with daily living activities.
- Assisted in the training and mentoring of new technicians, fostering a supportive learning environment.
Remote Customer Service Representative
4 Months- Interacted with customers to resolve questions and concerns, ensuring satisfaction and loyalty.
- Assisted customers with billing and account information, providing clarity and support.
- Responded to requests for assistance while upselling products to enhance customer experience.
- Scheduled appointments for service calls
Merchandiser
3 Months- Sorted and stocked items on shelves
- Reconstructed shelves to optimize display space
- Read & implemented planograms
- Maintained safe work area throughout shift to uphold workplace safety standards
Customer Service Agent
10 Months- Answered telephone inquiries promptly, ensuring professional customer interactions.
- Processed payments, corrections, endorsements, and cancellations, facilitating smooth transaction experiences.
- Promoted agency products, enhancing customer awareness and driving informed purchasing decisions.
- Compiled coverage and rating information in an accessible format.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
Learning Specialist/ Call Representative
1 Year 1 Month- Successfully transitioned new employees to production floor.
- Fostered understanding among students to enhance collaboration.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Established and communicated clear objectives for all lessons, units and projects to adult learners.
- Resolved customer issues in a timely manner while adhering to the company’s metrics.
Patient Care Assistant
11 Months- Observed and documented client's status and complaints to case manager.
- Completed and submitted clinical documentation in accordance with the agency guidelines.
- Assisted client with transportation to appointments and provided companionship during travel.
- Performed household duties for clients that were not applicable to do so.
Sales Associate
1 Year 11 Months- Provided incoming customers with immediate attention and assistance.
- Listened to the customer's concerns and needs, and provided reliable and accurate advice.
- Trained new sales employees on effective methods and techniques of the required job.
- Handled telephone inquiries professionally and knowledgeably, ensuring effective communication.
- Managed inventory by organizing and counting products.
Education
Diploma - College prep- HS Diploma
Medical Office and Billing Specialist - Associate’s Degree
Skills
HR policies and procedures
Employee onboarding
Regulatory compliance
Data management
Medical Terminology
Dialysis Experience
Customer Service
Customer relations
Conflict resolution
Training and mentoring
Call Center
Fast Learner
Certification
Hemodialysis Patient Care Technician
Timeline
JR. HR Specialist
Govstrive
04.2024 - CurrentRead More
Administrative Assistant
Davita
07.2021 - 03.2024Read More
Patient Care Technician
Davita
07.2019 - 07.2021Read More
Remote Customer Service Representative
Transcom
02.2019 - 06.2019Read More
Merchandiser
Premium Retail Services
10.2018 - 01.2019Read More
Customer Service Agent
Geico Call Center
03.2017 - 01.2018Read More
Learning Specialist/ Call Representative
Sitel
02.2016 - 03.2017Read More
Patient Care Assistant
HEART AND HANDS OF MACON
04.2014 - 03.2015Read More
Sales Associate
C C Beauty Mart
11.2011 - 10.2013Read More
Ultimate Medical Academy
Medical Office and Billing Specialist from Associate’s Degree
Read More
Dublin High School
Diploma from College prep- HS Diploma
Read More