Sharhonda Wilder
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Data Entry
WellBe Senior Medical
Chicago, IL
12.2022 - Current
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative
Superior Ambulance
Elmhurst, IL
10.2021 - 11.2022
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed and processed purchase orders and customer invoices each quarter.
City Carrier
USPS
Palatine, IL
08.2017 - 10.2021
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Delivered packages and mail to business and people in local area.
- Planned and cased mail in sequence of delivery for designated route.
- Retrieved outgoing mail from mailboxes.
Education
High School Diploma -
Farragut Career Academy
Chicago, IL05.2014
Skills
- Time management
- Strategic thinking
- Effective communication skills
- Flexible to change
- Energetic
- Emphatic
- Patient
Timeline
Data Entry
WellBe Senior Medical
12.2022 - Current
Customer Service Representative
Superior Ambulance
10.2021 - 11.2022
City Carrier
USPS
08.2017 - 10.2021
High School Diploma -
Farragut Career Academy