Victoriana Naïssa Toussaint
LIHFER
3
Languages
2027
years of professional experience
Customer Service Specialist experienced in issue resolution and enhancing client satisfaction. Delivered positive customer experiences through empathetic communication and effective problem-solving while consistently meeting service level guidelines. Managed multiple priorities with organization and dependability, contributing to team success through a proactive approach to added responsibilities.
Work History
Internship Coordinator
- Handled customer inquiries with professionalism, resolving issues to enhance satisfaction levels.
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Maintained front desk area, ensuring cleanliness and organization to enhance visitor experience.
- Processed incoming and outgoing mail, facilitating effective communication within the office.
Call Center Representative
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Met customer call guidelines for service levels, handle time and productivity.
Editorial Intern
5 Months- Wrote and created content for various topics such as kidnapping or any other content.
Education
- Administrative Assistant
- Social Communication
- French
Skills
Office software proficiency
Professional and Journalistic writing
Teamwork
Project coordination
Calendar coordination
Email and calendar management
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Full Professional
Interests
Reading
Music and Writing
Timeline
Editorial Intern
The Novelist Newspaper
04.2022 - 09.2022Read More
Internship Coordinator
LIHFER
2026 - CurrentRead More
Call Center Representative
Unigestion Ho.ding S.A. - DIGICEL
2023 - 2025Read More
Business Management School - MSG
from Administrative Assistant
Read More
Notre Dame University
from Social Communication
Read More
French Institute in Haiti
from French
Read More