Shari Bowers

Summary

Hardworking employee enthusiastic about learning Medical Courier field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional medical logistics expert with strong background in time-sensitive deliveries. Known for reliability, adaptability, and commitment to maintaining strict protocols. Skilled in managing routes, ensuring secure and timely transport of medical specimens, and working collaboratively with healthcare teams. Recognized for excellent communication, problem-solving abilities, and consistent focus on achieving results.

Overview

10

years of post-secondary education

28

years of professional experience

1

Certificate

Work History

Senior Route Service Representative

Quest Diagnostics

Tampa, FL

08.2023 - Current

Coordinated with healthcare facilities to optimize delivery schedules and meet service needs.
Implemented process improvements that enhanced route efficiency and reduced delays.
Monitored vehicle maintenance schedules, ensuring reliability and compliance with regulations.
Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
Reduced costs by optimizing routes using GPS software, resulting in lower fuel consumption and vehicle wearandtear.
Participated actively in team meetings aimed at identifying areas of improvement, brainstorming solutions and sharing best practices.
Trained new Route Service Representatives thus ensuring that they were equipped with necessary knowledge and tools required for success.
Consistently met or exceeded performance metrics established by management for quality control purposes.
Monitored vehicle maintenance schedules, ensuring timely repairs and inspections to minimize downtime.
Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
Improved route efficiency by analyzing travel patterns and adjusting routes accordingly.
Collaborated with management to develop strategies for improving overall route performance and productivity.
Maintained strong relationships with customers through effective communication and problem-solving skills.
Enhanced customer satisfaction by providing timely and efficient route service deliveries.
Maintained positive relationships with customers using good communication and follow-through abilities.
Immediately addressed problems with customers to promote speedy resolution.
Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Utilized route optimization software to plan and manage delivery routes.

Driver

Uber

Tampa, FL

01.2020 - Current

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Coordinated efficient routes to avoid delays and optimize schedules.
Delivered goods and products to customer on time and in excellent condition.

Owner/Operator

Bloomingdale Cleaning Service

Brandon, FL

09.1998 - Current

Prepared annual budgets with controls to prevent overages.
Kept all building areas and equipment functional and well-organized to promote business performance.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Managed daily operations and staff scheduling to optimize workflow efficiency.
Developed training programs for new employees, enhancing service delivery standards.
Implemented quality control measures to ensure consistently high cleaning standards.
Established client relationships, resulting in increased customer satisfaction and retention.
Developed business plan, processes and procedures to provide superior service to customers.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Assessed income and expenses and adapted plans to improve profit levels.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Maximized revenue by identifying new market opportunities (ie: Air B&B) and implementing targeted sales strategies.

Medical Courier

CRMI Enterprises

Brandon, FL

04.2022 - 09.2022

Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Properly documented all specimens received using Software.
Obtained signatures for delivery documents and packages.
Communicated with dispatch and customers for accurate delivery information.
Delivered STAT orders in a safe and efficient manner on time to expected locations.

Education

Diploma -

Bloomingdale High School, Valrico, FL

08.1990 - 06.1993

Criminal Justice

Hillsborough Community College, Tampa, FL

08.1993 - 07.2000

Certification

State of Florida Notary Public

Skills

Route logs

Commercial driving

Customer rapport

City and non-city driving

GPS and route planning

Materials transport

Processes and procedures

Excellent Communication

Problem-Solving

Maintenance and Repair

Timeline

State of Florida Notary Public

01-2026

Senior Route Service Representative - Quest Diagnostics

08.2023 - Current

Medical Courier - CRMI Enterprises

04.2022 - 09.2022

Driver - Uber

01.2020 - Current

Owner/Operator - Bloomingdale Cleaning Service

09.1998 - Current

Hillsborough Community College - , Criminal Justice