Shari Celestin
Coconut Creek,FL
Summary
Top-notch Job Title with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CEO
The Shar Shop LLC
07.2020 - Current
- Developed a high-performance executive team for improved productivity and efficiency.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Fostered strong relationships with industry partners to expand business opportunities.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Administrative Assistant
Broward County Transit, Fleet Service Division
03.2020 - 06.2021
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Team Leader
Celevictory
10.2015 - 12.2018
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Auto Claims Manager
State Farm
03.2012 - 08.2015
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
Auto Claim Representative
State Farm
12.2007 - 05.2012
- Enhanced customer satisfaction by promptly addressing and resolving auto claim inquiries.
- Established rapport with external partners including law enforcement agencies, medical providers, and legal representatives for effective collaboration on complex cases.
- Improved operational efficiency by maintaining up-to-date knowledge on industry trends and best practices in auto claims management.
- Promoted client loyalty by consistently delivering exceptional service in high-pressure situations involving auto accidents or losses.
- Identified fraudulent claims through diligent investigation, protecting company assets and minimizing financial loss.
- Contributed to the development of internal policies and procedures to ensure consistent quality in claim handling across the organization.
- Collaborated with repair facilities to ensure timely and accurate vehicle repairs for clients.
- Elevated team performance through continuous training initiatives and sharing best practices within the department.
- Maintained strong relationships with policyholders through empathetic communication and timely updates on claim status.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Education
Bachelor - Criminal Justice
Florida Atlantic University
Boca Raton, FLSkills
- Financial Acumen
- Crisis Management
- Operational Excellence
- Talent Development
- Succession Planning
- Effective Decision Making
- Customer Focus
- Consulting
- Customer Relations
- Market understanding
Certification
6-20 Adjusters license
Florida Notary Public
BLS certified, AED/ CPR
Timeline
CEO
The Shar Shop LLC
07.2020 - Current
Administrative Assistant
Broward County Transit, Fleet Service Division
03.2020 - 06.2021
Team Leader
Celevictory
10.2015 - 12.2018
Auto Claims Manager
State Farm
03.2012 - 08.2015
Auto Claim Representative
State Farm
12.2007 - 05.2012
Bachelor - Criminal Justice
Florida Atlantic University