Stephen Hotz
Clarence Center,NY
Summary
I am a forward-thinking Senior Operations Professional with an impressive 25 years of leadership experience. I am a dependable and inspiring leader who fosters trust among employees, unleashes individual talents, and builds long-standing collaborative relationships throughout all levels of an organization. I am focused on systems, processes, and customer satisfaction and possess the ability to effectively leverage resources to solve client opportunities and achieve business objectives. As an authentic and challenging executive, I excel at clarifying vision, translating strategic plans into tactical execution, and consistently exceeding expectations to deliver sustainable results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
CEO
LED Energy Solutions LLC,
Buffalo, NY
06.2017 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Analyzed market trends and customer data to inform decision-making processes.
- Established policies and procedures that promoted an ethical work environment.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Implemented technological solutions designed to improve operational effectiveness.
- Represented the organization at conferences, events, networking activities., as needed.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Implemented strategic offerings to enhance company's suite of products and services.
- Executed on-time, under-budget project management to adhere to project road map.
System Director, ECMC
Morrison Healthcare
Buffalo, NY
01.2014 - 01.2017
- Utilized diverse backgrounds to direct clinical nutrition and patient services for the enterprise
- Recognized for expertise in managing, educating, training, and enhancing performance
- Ensured compliance with regulatory agencies at all system facilities
- Developed governance metrics and performance imperatives to enhance customer satisfaction and company culture.
- Hired, led, directed, coached, trained, and developed clinical nutrition managers and team members
- Evaluated and coordinated nutrition formulary system-wide
- Collaborated with patients, medical personnel, families, and healthcare teams to create and update comprehensive nutrition care plans
- Participated in facility-wide Performance Improvement Program
- Ensured compliance with facility confidentiality, HIPAA and patient rights policies
- Effectively communicated with team members, patients, and families through conferences, individual consultation, and committee participation
- Directed the successful launch of the $2.1M Great Lakes Cafe at ECMC in May 2014
- Spearheaded and arranged for a "Celebrity Chef" appearance for the Great Lakes Cafe in September of 2014
- (Chef Jet Tila from the Food Network)
- Implemented and completed a new service platform for Patient Services in June of 2015 at ECMC.
- Implemented new operational system at hospital. This was a 6 month project resulting in fantastic Press-Ganey score improvement from our patient satisfaction overall scores
- Implementation of new Great Living menu for Patient Services in January of 2016
- This project required the collaboration of our Corporate Executive Chef, our Regional Dietician Manager, our Regional Vice President of Operations, and the entire "onsite" team at ECMC
- Productivity (cost optimization) as a team lead a YOY $180K + in cost saving- with key management structure changes within the organization at ECMC from October 2014 to September 2015.
Area/Regional Manager
Boston Market
Buffalo, NY
01.1997 - 01.2014
- Coordinated quality operations for multiple restaurants in several markets including Buffalo, Rochester, Albany NY, Pittsburgh PA, Harford Conn, Boston MA, and Virginia Beach VA
- Recruited, hired, and developed management team through effective relationship building
- Provided training, leadership, and coaching for 7 Area Managers who managed over 40 General Managers and more than 900 employees
- Identified financial trend opportunities in single and in multiple restaurants and implemented S.M.A.R.T
- Action plans to positively impact the restaurants P&L
- Led weekly Catering Conference Call and participated on Operations Council management team which affected diverse range of operational changes that impacted the entire organization, with 500 restaurants and more than 4K employees
- Ensured that store quality, service, and cleanliness are in line with corporate standards; shared best practices with other stores to establish brand consistency as well as brand recognition in surrounding community
- Designed and implemented marketing business plans and executed new initiatives on time and under budget
- Developed strategic plans and tactics for stores to achieve regional and company-wide business objectives
- Exceeded $17.3M revenue projection in 2013 by nearly $2M
- Elected to The Operations Council by VP of Operations in 2010 due to superior team leadership; implemented revised menu boards and food policies that improved quality and customer satisfaction
- Attained highest loyalty score out of 78 Area Managers, 2009
- Implemented Customer Complaints Call-In Program to better attain/track customer feedback
- Achieved the National Best of the Best Summit Award, 2010
- Served on New Store Opening Team to achieve record sales of $55K in 1 week
- Spearheaded restaurant conversion project from "Fast Track" to "Traditional"; reduced technology at front of stores, resulting in a 6% increase in transactions and improved sales of 8% YOY
- Earned Area Manager Performance Excellence Award, 2008.
General Manager
Boston Market
Buffalo, NY
01.1995 - 01.1997
- Fast-track promotion to General Manager of Buffalo store
- Transferred to highest volume unit in Buffalo owing to exceptional operational leadership and successfully turned location into a training store
- Coordinated day-to-day operations including HR, payroll, P&L, and team management
- Served as Training General Manager and spearheaded training for all new Salary Managers in Buffalo region
- Directed 5 Managers and 35 employees, and maintained Individual Development Plans to ensure consistent professional growth
- Provided continued leadership, development, training, and motivation for team
- Kept employee records for compliance purposes and managed team member performance by utilizing excellent motivation and leadership abilities
- Executed all new area operational rollouts and training processes within restaurant through effective cooperation with Rochester and Buffalo General Managers
- Consistently provided outstanding customer service to maximize sales and profits
- Ensured strict adherence to company policies and procedures
- Improved annual sales to $1.5M, which was an increase of more than $5K each week, owing this to improved Food Quality, Service, and Cleanliness throughout restaurant
- Implemented innovative Certified Trainer Class to develop employees and ensure future advancement opportunities within company, efficiently reducing employee churn
- Effected new process of distributing supplies that resulted in nearly $1K in annual savings that was then applied throughout the area
- Executed new Drive Thru Tracking System to track drive through business during peak hours; reduced customer wait time by 25 seconds and increased serviced customers by 7 cars daily
- Established new communication process within restaurant by placing dry erase boards in every work station to enhance relationships, improve communication, and boost productivity.
Food & Beverage Manager
Marriott Hotels
Houston, TX
01.1991 - 01.1995
- Responsibilities included overseeing the Hotel Restaurant, Hotel Bar, Room Service, and Concierge Lounge
- Major improvements included
- Staffing retention program implementation (F.U.N
- Which is Fantastic Unique Never ending Fun) Resulted in a decrease in turnover by 50% YOY for a 12 month time period
- Streamlined inventory controls
- The result was a $27K YOY savings in COGS
- Implemented sales contests with service staff for the hotel bar
- The result was $11.5K profit over 6 month time period
- New Menu rollout for Hotel Restaurant which resulted in an increase in sales of $18K YOY which increase our profit by $6.5K
- Food & Beverage Department awarded "Performance Excellence" award, 1994 and 1995.
Director of Operations/Regional Manager
- Forward-thinking Senior Operations Professional with 20 years of leadership experience
- Dependable leader with the ability to inspire trust among employees, unleash individual talents, and build long-standing collaborative relationships throughout all elements of a culture and organization
- System, process, and customer-oriented manager who effectively leverages resources to solve customer problems and achieve business objectives
- Authentic and challenging leader who clarifies vision and translates strategic plans into tactical execution that move projects forward, exceeds expectations, and delivers consistently and sustainable results.
Education
Bachelor of Science (BS) - Hospitality Management
Mercyhurst University
Skills
- Strategic Business Planning
- Team Building & Leadership
- Project Management
- Recruitment & Hiring
- Quality Management
- Promotions
- Processes & Procedures
- Brand Management
- Succession Planning
- Needs Assessment
- Relationship Management
- Profit & Loss (P&L)
- Team Training & Development
- Talent Development
- Mergers and Acquisitions
- Customer Focus
- Financial Acumen
- Innovation management
- Global perspective
- Effective Decision Making
- Sustainable business models
- Operational Excellence
- Corporate Governance
- Executive Presence
- Strategic Visioning
- Inspirational leadership
- New Business Development
- Talent Recruitment
- Self Motivation
- Business Acumen
Affiliations
- Nation’s Restaurant News, Member
- Chamber of Commerce, Member
- BOMA Representative
- Sustainable Round Table Member
- Construction Exchange Member
- Sponsorships to include Senior Innerclub Golf League of WNY
Certification
- Food Safety Certified by New York State
- E-Finance Champion status, Morrison Health Care
- Completed Lighting Academy in 2017
Executive Endorsement
You have a wonderful style with your team and it clearly resonates with them. You approach business like a sport and you play to win, but you also play it in a way that makes it possible for others to enjoy the game. A rare balance. – Lane Cardwell, CEO of Boston Market Corp.
Personal Information
Title: Director of Operations/Regional Manager
Accomplishments
- Pro-Net Gold Status Award from National Grid
- Sustainable Round Table Silver Level Award, 2 years in a row
- 3 Time Summit Award Winner
References
References available upon request.
Timeline
CEO
LED Energy Solutions LLC,
06.2017 - Current
System Director, ECMC
Morrison Healthcare
01.2014 - 01.2017
Area/Regional Manager
Boston Market
01.1997 - 01.2014
General Manager
Boston Market
01.1995 - 01.1997
Food & Beverage Manager
Marriott Hotels
01.1991 - 01.1995
Director of Operations/Regional Manager
Bachelor of Science (BS) - Hospitality Management
Mercyhurst University
- Food Safety Certified by New York State
- E-Finance Champion status, Morrison Health Care
- Completed Lighting Academy in 2017
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