Eric Cain
Clarence Center,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Parts Manager
Northtown Volvo Porsche / Northtown JLR
07.2021 - Current
- Ordered parts for customers, repair shops, and service departments.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Service and Parts Manager
Northtown Volvo Porsche Land Rover Jagaur
06.2015 - 07.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
Parts Manager
Northtown Lexus, Land Rover & Volvo Porsche
12.2004 - 06.2015
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Parts Advisor
Northtown Hyundai Subaru
01.1991 - 12.2004
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Stocked and managed stock of parts.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Ordered parts from various distributors to fulfill demands.
Education
No Degree - Automotive Engineering
ECC Automotive Division
Williamsville, NYHigh School Diploma -
Amherst Central High School
Amherst, NY06-1989
Skills
- Demand forecasting
- Stock management
- Goal setting
- Coordinating paperwork
- Invoice processing
- Performance improvement
- Logistics planning
- Obsolescence control
- Staff training
- Inventory management
- Customer service
- Lean principles
- Warehouse operations
Certification
- Microsoft Excel
- Master Certified Porsche Brand Ambassador Service and Parts Management
- Volvo Master Certified Service and Parts Management
- Jaguar Land Rover Professional Certifed Service and Parts Managment
- Mike Nicoles Advanced Parts Management
- Hazard Communication Standard (HazCom) Training Certificate - Occupational Safety and Health Administration (OSHA) or accredited providers.
Timeline
Parts Manager
Northtown Volvo Porsche / Northtown JLR
07.2021 - Current
Service and Parts Manager
Northtown Volvo Porsche Land Rover Jagaur
06.2015 - 07.2021
Parts Manager
Northtown Lexus, Land Rover & Volvo Porsche
12.2004 - 06.2015
Parts Advisor
Northtown Hyundai Subaru
01.1991 - 12.2004
No Degree - Automotive Engineering
ECC Automotive Division
High School Diploma -
Amherst Central High School
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