Shari Charles
Midwest City,OK
Summary
Highly motivated Financial Coordinator with proven success scheduling appointments and effectively communicating with various personalities. Smart, reliable and possessing extensive billing and fee calculation experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Coordinator
Ssm Health Cancer Clinic
10.2022 - Current
- Submitted claims to insurance companies on same day as patient treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
Retail Store Manager
Footlocker, Foot Action, And Kids Footlocker
03.2015 - 11.2022
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Assisted in recruiting, hiring and training of team members.
Direct Care Staff
Mustang treatment center
12.2018 - 07.2019
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Administered medication as directed by physician.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Store Manager
Girlie girl
10.2017 - 09.2018
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Child Care Worker
Creative moments
08.2010 - 08.2013
- Increased socialization among peers by facilitating group activities designed to teach cooperation and teamwork.
- Facilitated outdoor play sessions that encouraged physical activity, spatial awareness, and gross motor skill development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.
- Prepared and served nutritious and healthy meals and snacks.
Caregiver/Personal Assistant
Community access
10.2011 - 04.2012
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Cashier/Sales Associate
Buffalo Wild Wings
07.2008 - 10.2008
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
Education
Psychology
UCO, Central
Edmond, OKAssociate of Arts - Psychology/ forensic science
Rose State College
Midwest City, OK05.2018
Skills
- Retail Management
- Key Holder
- Microsoft
- Excel (4 years)
- Direct Care
- Staff Scheduling
- Clerical Staff Oversight
- Staff Training
- Quickbooks
- Verbal and written communication
- Customer Service Management
- Skilled in Epic
Certification
- Medical secretary, 02/01/10\
- Phlebotomy, 03/01/11
- First Aid and CPR, 01/01/19, 01/01/23
Timeline
Financial Coordinator
Ssm Health Cancer Clinic
10.2022 - Current
Direct Care Staff
Mustang treatment center
12.2018 - 07.2019
Store Manager
Girlie girl
10.2017 - 09.2018
Retail Store Manager
Footlocker, Foot Action, And Kids Footlocker
03.2015 - 11.2022
Caregiver/Personal Assistant
Community access
10.2011 - 04.2012
Child Care Worker
Creative moments
08.2010 - 08.2013
Cashier/Sales Associate
Buffalo Wild Wings
07.2008 - 10.2008
Psychology
UCO, Central
Associate of Arts - Psychology/ forensic science
Rose State College
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