Shari Cooper

• Increased customer satisfaction by promptly addressing and resolving account issues.
• Streamlined collections processes for improved efficiency and faster debt recovery.
• Exceeded performance metrics consistently, contributing to overall team success in meeting or surpassing targets.
• Established rapport with customers through active listening and empathetic communication techniques.
• Reduced delinquency rates with proactive communication and targeted payment plans.

Answer calls, resolve issues, payments, place orders, sales and all duties involved with vacation rentals

• Provided primary customer support to internal and external customers
• Resolved concerns with products or services to help with retention and drive sales

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Utilized [Software] to input all key data into database system.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Worked for top 4 sales agents coordinating reservations, payments and all customer service to make all clients happy