Summary
Overview
Work History
Education
Skills
Timeline
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Shari Douglass

Hyde Park

Summary

Adept at behavior management and offering emotional support, I excelled at Lamoille County Mental Health by implementing comprehensive behavioral plans and enhancing counseling services. My proactive approach in crisis intervention and strong client advocacy, coupled with a keen attention to detail, significantly improved client well-being and privacy compliance.

Overview

3
3
years of professional experience

Work History

Customer Integrated Specialist

Lamoille County Mental Health
Morrisville
02.2022 - 02.2025
  • Implemented behavioral management plans to address challenging behaviors.
  • Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
  • Responded promptly to crisis calls from clients or family members.
  • Provided referrals to appropriate mental health providers or community services as needed.
  • Monitored and educated clients on medication usage, symptoms and side effects.
  • Administered medications as prescribed and monitored for side effects.
  • Provided emotional and psychological support to clients in crisis situations.
  • Assisted clients with conflict resolution strategies and anger management techniques.
  • Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
  • Referred clients to external resources for additional support.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.

Education

Lamoille Union High School
Hyde Park, VT
06-1985

Skills

  • Behavior management
  • Medication administration
  • Case management
  • Conflict resolution
  • Emotional support
  • Communication skills
  • Team collaboration
  • Attention to detail
  • Client advocacy
  • Privacy compliance

Timeline

Customer Integrated Specialist

Lamoille County Mental Health
02.2022 - 02.2025

Lamoille Union High School

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Shari Douglass