Shari Hilliard
Registered Nurse
Darrow,LA
Summary
Accomplished Registered Nurse Case Manager with 33+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in Med Surg, Home Health, Telephonic Case Management settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Performed UM services for 6 months for pediatric members under the Chisholm program.
Overview
34
34
years of professional experience
Work History
RN Case Manager II
AmeriHealth Caritas Of La.
Baton Rouge, LA
08.2013 - Current
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Manages 80-100+ members
- Completes 20-25+ calls per day
- Performed UM for pediatric members under the Chisholm Program for 6 months
- Refers members to appropriate community resources to meet SDOH needs
RN Clinical Manager
Lakeland Home Health
Hammond, LA
09.2012 - 07.2013
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for , providing guidance and leadership to approximately 10-12 employees, including office personnel, RN's, and home health aids.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine supervisory visits, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Home Health Director of Nursing
Pinnacle Home Health
Gonzales, LA
03.2008 - 04.2012
- Collaborated with staff, management and external groups to coordinate patient care.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Evaluated work performance of 3-4 nursing personnel to determine wage increases and implement discipline.
- Participated in weekly management team meetings to discuss patient status, census changes and patient complaints or concerns.
- Established and monitored infection control processes to provide safe, sanitary environment to prevent transmission of disease and infection.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Motivated and supervised a staff of 6-7, including 2-3 RN's, 1 Home Health Aide, 1 LPN, 2 office staff members,and 1 Physical Therapist in delivering quality patient care.
- Assisted in developing a CHF Program to ensure better cardiac outcomes and instructed staff on program protocol.
RN Home Health Field Nurse
Pinnacle Home Health
Laplace, LA
05.2006 - 03.2008
- Informed physicians of any changes to patients' health or concerns observed during home visits.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
- Trained, guided, supported and supervised home health aide care providers.
- Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
- Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
- Contacted supervisor/DON immediately when issues arose with at-home patients in effort to find effective resolutions.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
Home Health Clinical Supervisor RN
The Medical Team
New Orleans, LA
03.2004 - 04.2006
- Advocated for and strived to protect health, safety and rights of patient.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Assessed and evaluated health needs of patients, working with multidisciplinary team to initiate, manage and modify individualized care for home health patients.
- Trained, guided, supported and supervised home health aide care providers.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Responded to patient requests with appropriate clinical and personal assistance.
- Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
- Supervised field staff to ensure patients received individualized patient care and staff was adequately trained to deliver care.
- Assessed and investigated patient complaints and provided solutions to meet patients healthcare needs.
Home Health Field Nurse
Tenet Home Health
New Orleans, LA
02.2003 - 02.2004
- Provided physical assessments, medication and chronic disease management to home health patients.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervisor and or MD.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
Home Health Field Nurse
Methodist Home Health
New Orleans, LA
04.1998 - 02.2003
- Provided physical assessments, medication and chronic disease management to home health patients.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervisor and or MD.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
RN Home Health Aide Supervisor
Personal Touch Home Health Care
New Orleans, LA
01.1997 - 03.1998
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Supervised home health aides to ensure patients received assistance with ADL's and personal care in a safe, professional manner.
Home Health Field Nurse
Personal Touch Home Health
New Orleans, LA
08.1992 - 03.1998
- Provided physical assessments, medication and chronic disease management to home health patients.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervisor and or MD.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
Medical Surgical Staff RN
Southern Baptist Hospital
New Orleans, LA
05.1989 - 08.1992
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Managed caseload of 10-12 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.
- Evaluated patient histories, complaints and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
No Degree - Pre-Nursing
Nicholls State University
Thibodaux, LANo Degree - Nursing Pre-requisites
University of New Orleans
New Orleans, LANursing Diploma - Nursing
Charity Hospital School of Nursing
New Orleans, LA05.1989
High School Diploma -
Ascension Catholic
Donaldsonville, LA05.1983
Skills
- Preventive Healthcare
- Disease Processes
- Patient Condition Monitoring
- Community Program Referral
- Skilled community-based case manager
Timeline
RN Case Manager II
AmeriHealth Caritas Of La.
08.2013 - Current
RN Clinical Manager
Lakeland Home Health
09.2012 - 07.2013
Home Health Director of Nursing
Pinnacle Home Health
03.2008 - 04.2012
RN Home Health Field Nurse
Pinnacle Home Health
05.2006 - 03.2008
Home Health Clinical Supervisor RN
The Medical Team
03.2004 - 04.2006
Home Health Field Nurse
Tenet Home Health
02.2003 - 02.2004
Home Health Field Nurse
Methodist Home Health
04.1998 - 02.2003
RN Home Health Aide Supervisor
Personal Touch Home Health Care
01.1997 - 03.1998
Home Health Field Nurse
Personal Touch Home Health
08.1992 - 03.1998
Medical Surgical Staff RN
Southern Baptist Hospital
05.1989 - 08.1992
No Degree - Pre-Nursing
Nicholls State University
No Degree - Nursing Pre-requisites
University of New Orleans
Nursing Diploma - Nursing
Charity Hospital School of Nursing
High School Diploma -
Ascension Catholic
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