Shari Johnson
Grand Junction,CO
Summary
Dynamic team leader with a proven track record at Matthew Elliott, enhancing customer satisfaction through effective conflict resolution and performance improvement. Skilled in coaching and mentoring, I foster collaboration and inclusivity while leveraging analytical thinking to drive team success. Committed to empowering team members and achieving SMART goals.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Matthew Elliott
2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Team Member
SUBWAY®Restaurants
2011 - 2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
General Studies
Grand Junction High School
Grand Junction, CO08.2019
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Coaching and mentoring
- Performance improvement
- Complex Problem-solving
- Analytical thinking
- Conflict resolution
- Relationship building
- Flexible schedule
- Giving constructive feedback
- Evaluating employee work
- SMART goals
- Idea development and brainstorming
- Data analysis
- Problem-solving abilities
- Reliability
- Effective communication
Timeline
Team Leader
Matthew Elliott
2019 - Current
Team Member
SUBWAY®Restaurants
2011 - 2018
General Studies
Grand Junction High School
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