Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shari Knight

Joliet,IL

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Trinity Services
05.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.

Home Health Aide

Premier Home Health Care Services
03.2023 - 05.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Mail Carrier

US Post Office
01.2021 - 12.2022
  • Sorted mail according to order of address appearance for easy access in field.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.

Customer Care/Sales Support Representative

Amerisourcebergen
10.2014 - 01.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.

Education

Business Administration -

Clark Atlanta University
Atlanta, GA
01.2007

Skills

  • Disability Awareness
  • Patient Care
  • First-aid and CPR
  • Emotional Support
  • Personal Hygiene Assistance
  • Meal Preparation
  • Basic Housekeeping
  • Mobility Assistance
  • HIPAA Compliance
  • Physical therapy support

Certification

  • Property and Casualty License, 10/2011
  • Licensed Real Estate Broker, 4/2023

Timeline

Direct Support Professional

Trinity Services
05.2024 - Current

Home Health Aide

Premier Home Health Care Services
03.2023 - 05.2024

Mail Carrier

US Post Office
01.2021 - 12.2022

Customer Care/Sales Support Representative

Amerisourcebergen
10.2014 - 01.2021

Business Administration -

Clark Atlanta University

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Shari Knight