Shari Louis
Plainfield,NJ
Summary
Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Renewal by Anderson
- 01.2026
- Handle high-volume inbound and outbound calls, engaging homeowners to qualify interest in window and door replacement solutions
- Consistently exceed daily and weekly appointment-setting targets through strong objection handling and rapport-building skills
- Educate customers on product benefits, financing options, and promotional offers, increasing conversion rates
- Schedule in-home consultations for sales representatives, contributing directly to revenue pipeline growth
- Maintain accurate customer records and follow-ups using CRM systems
- Collaborate with marketing and field sales teams to optimize lead quality and appointment outcomes
- Demonstrate strong product knowledge and communication skills to build trust and drive customer commitment
Customer Service and Call Center Representative
Horizon BCBS
NJ
01.2024 - 01.2025
- Handled over 25 inbound calls daily by accurately determining member needs and suggesting relevant services and solutions.
- Informed customers about billing coverage options and changes to their accounts.
- Resolved assigned tickets promptly and accurately.
- Conducted outbound calls to follow up on issue resolution.
- Consistently met and surpassed key performance indicators.
- Utilized various online systems and support tools to efficiently resolve tickets.
Sales and Customer Service Representative
Domidocs, Inc.
01.2016 - 01.2018
- Managed multi-channel product inquiries via phone, email, text, and chat to ensure high customer satisfaction
- Streamlined ticket management through effective team collaboration and technical escalation
- Arranged consultations with prospects to provide ample time for a comprehensive product review and to ensure a thorough understanding of our service's value proposition
- Generated revenue through targeted outbound outreach, resolving customer questions and closing sales
- Delivered technical support and troubleshooting solutions to existing clients as required
Education
High School Diploma -
Carteret High School
Skills
Achieved efficient handling of high-volume calls through streamlined routing
Secured timely appointment scheduling and effective calendar management
Enhanced client intake processes and improved needs assessment accuracy
Maximized payment collection efficiency and bolstered billing support
Demonstrated exceptional phone etiquette and exercised authoritative call control
Drove impactful sales strategies and advanced business development initiatives
Personal Information
- Available to start as soon as possible.
- Work from home / Remote work only
- Only interested in a company who provides WFH equipment.
Timeline
Customer Service and Call Center Representative
Horizon BCBS
01.2024 - 01.2025
Sales and Customer Service Representative
Domidocs, Inc.
01.2016 - 01.2018
Inside Sales Representative
Renewal by Anderson
- 01.2026
High School Diploma -
Carteret High School