Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shari Westmoreland

Dayton,OH

Summary

Accomplished professional with a strong work ethic and expertise in behavior management, honed at Kettering City Schools. Demonstrated reliability and empathy in high-pressure environments, enhancing customer satisfaction at American Airlines. Successfully increased accessibility for wheelchair users and contributed to sales growth, showcasing a commitment to excellence and continuous improvement.

Overview

20
20
years of professional experience

Work History

Bus Monitor

Kettering City Schools
04.2021 - 06.2025
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
  • Kept student personal and medical information in strictest confidence.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.

Customer Service Representative

American Airlines
09.2005 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

No Degree - Arts Education

Sinclair Community College
Dayton, OH

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Surface sanitation
  • Behavior management
  • Crisis intervention
  • Behavior monitoring
  • Strong work ethic

Interests

  • Food Tourism
  • Historical Exploration
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Bus Monitor

Kettering City Schools
04.2021 - 06.2025

Customer Service Representative

American Airlines
09.2005 - 03.2020

No Degree - Arts Education

Sinclair Community College

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Shari Westmoreland