Shari Young
Kansas City,MO
Summary
Seasoned professional with a strong background in operations management, human resources, and property management, currently operating a NEMT business and a part-time women’s clothing boutique. Extensive experience in recruitment, employee relations, financial reporting, and compliance. Proven ability to lead teams, implement HR policies, and manage day-to-day business operations. Skilled in creating efficient systems and fostering positive work cultures. Seeking to transition into a Human Resources Generalist role to utilize HR knowledge and operational leadership skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Operations
Sol Transportation KC
Kansas City, MO
10.2021 - Current
- Oversee recruitment, onboarding, and performance evaluations, ensuring HR policies align with company goals
- Administer payroll and employee benefits, ensuring compliance with employment laws
- Manage team development, training, and conflict resolution, fostering a positive workplace culture
- Lead strategic planning, workforce management, and resource allocation to maintain operational efficiency
- Develop and implement HR policies and procedures, driving compliance and employee satisfaction
- Ensure regulatory compliance and safety training, contributing to employee well-being and legal adherence
Property Manager
Housing Authority of Kansas City
Kansas City, MO
09.2006 - 08.2016
- Directed property management operations, including filling vacancies, negotiating leases, and ensuring tenant satisfaction
- Supervised administrative staff, overseeing employee timekeeping, correspondence, and supply inventory management
- Drafted and reviewed legal documents and correspondence, ensuring compliance with laws and contract terms
- Conducted financial analysis to prepare reports and projections, managing budgets effectively
Assistant Property Manager
Housing Authority of Kansas City
Kansas City, MO
05.2005 - 09.2006
- Directed all aspects of property management, including filling vacancies, negotiating leases, and maintaining rental properties
- Managed resident inquiries, handled phone communications, and ensured documentation accuracy
- Conducted tenant application reviews, ensuring eligibility and suitability for public housing
- Maintained office organization and managed the completion of resident files for property managers
- Collaborated with lessors and contractors, addressing service complaints and resolving maintenance issues
Public Housing Coordinator
Housing Authority of Kansas City
Kansas City, MO
01.2004 - 05.2005
- Managed schedules for program participants and coordinated briefings and appliance installations
- Supervised the selection of applicants for Public Housing and Section 8 programs
- Accepted applications and conducted interviews to determine eligibility for housing programs
- Ensured compliance with housing regulations and maintained accurate records for participants
Education
Master of Arts - Human Resources Management
Webster University
01.2015
Bachelor of Arts - Legal Assistant/Paralegal
Avila University
01.2009
Skills
- Recruitment & Talent Management
- Employee Relations & Conflict Resolution
- HR Policy Development
- Financial Reporting & Analysis
- Contract Oversight & Compliance
- Property Management
- Payroll & Benefits Administration
- Team Leadership & Development
- Strategic Planning
- Operations Management
Certification
- Certified Low Income Housing Tax Credit Compliance, Zeffert & Associates, Inc. (Issued Feb 2015)
Timeline
Director of Operations
Sol Transportation KC
10.2021 - Current
Property Manager
Housing Authority of Kansas City
09.2006 - 08.2016
Assistant Property Manager
Housing Authority of Kansas City
05.2005 - 09.2006
Public Housing Coordinator
Housing Authority of Kansas City
01.2004 - 05.2005
Master of Arts - Human Resources Management
Webster University
Bachelor of Arts - Legal Assistant/Paralegal
Avila University
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