Shari Zigelbaum

As a partner in a micro-brewery I wore many hats.

-Assistant brewer ( three years )

-Co-Manager of brewery taproom :

• Greeted guests in with friendliness and professionalism
• Created and ran events on-site

-Four years as main sales person.

• Managed non sedentary and sedentary sales for multiple departments in France including Charente-Maritime, Nouvelle-Aquitaine, Occitanie, Centre Val de Loire
• Increased sales from 8k/month to 45k/month

-Customer retention

• wrote and managed monthly mailings to individuals as well as pro customers
• Produced monthly beer box for our limited series beers

-Community Manager

• maintained a presence and personality for the brewery online
• responded to or redirected all inquiries
• resolved any customer service issue related to our products, services, and events

• Managed day-to-day business operations.
• Greeted customers and presented products.
• Enhanced operational efficiency and productivity by managing budget, and costs.
• Launched the first beer festival in Bordeaux in 2015, which still continues today

• Led group and individual English courses for air traffic controllers.
• Conducted exam and evaluation for each student, confirming or denying industry required level of English to work.
• Developed personalized lessons according to each student's needs
• Developed and maintained courteous and effective working relationships.

• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.